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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Stephen B.
2 out of 5
11/7/2020
More expensive than other dealerships for exact same services.
George T.
3 out of 5
11/7/2020
I learned some things from Jake to help me move forward as a ram owner thank you
Gina M.
2 out of 5
11/7/2020
I came in for an oil change. I was asked if there were any concerns. I told the gentleman my concerns and was told they would check it out and they never did and when I questioned it, he said he didn’t remember me asking about my concerns. This is not the first time this has happened to me at this service center. I wouldn’t go back but I prepaid for oil changes. Very disappointed! On another note when I was in before they said my brakes needed to be done. I never got them done. This time they said they did an inspection and everything looked good. So how can I trust a company that tells me two different things. I feel like I’m always being scammed when I go there. I would not recommend this place. They get a zero out of 10
Douglas O.
1 out of 5
11/7/2020
There was a bit of a hitch to my oil change, but the issue was resolved in the end. Thank you.
Bryan B.
5 out of 5
11/7/2020
Nice service
David D.
5 out of 5
11/6/2020
Everybody at westhills is great. They do an awesome job. Even the sales team. Keep up the good work
Kellen D.
5 out of 5
11/5/2020
Fast and quality.
Aletta H.
5 out of 5
11/5/2020
Mr Troy was polite and understanding as well as knowledgeable when I asked about my car. Keep up the good work Mr Troy.
Denise R.
5 out of 5
11/5/2020
Great communication with me.
Kristi H.
4 out of 5
11/4/2020
I only received automated text from Jacob. Every time I responded to a text I never got a response back. Jake was the person who explained what was wrong with my car and returned my phone calls.
Glen C.
2 out of 5
11/4/2020
I felt I was being sold services that may not have been required. When I complained about the price of those services they decreased the price. I don’t appreciate that kind of sales when it comes to service. Seemed like your service person was working on a commission. That is just plain wrong.
Mike M.
5 out of 5
11/4/2020
Mr. Hares was awesome to work with. He was very courteous and professional. Thank you
Jeffrey .
5 out of 5
11/4/2020
Excellent service and a prompt turn around on my vehicles service!
Arthur S.
5 out of 5
11/4/2020
Jacob was very pleasant and Professional in his duties, helpful and accomadating....was a very helpful and knowledgeable
Michael O.
2 out of 5
11/4/2020
Made an appointment 2 weeks in advance for a recall, the night before a customer service representative called and confirmed the appointment also mentioning if I had to cancel please be sure to call. On the day of the appointment 11/3/2020 @2:00 my husband took time off work to be there. 40 minutes after he got there he was told the part wasn't even in!! Christine Ortiz
Michael R.
4 out of 5
11/4/2020
There was a misunderstanding; on my part, regarding scheduling and Darryl made sure that my truck was serviced regardless allowing me to make a planned trip with the confidence that outstanding maintenance issues were addressed
Michael S.
5 out of 5
11/3/2020
Service staff was prompt, accommodating and thorough. Well done!
Jerry B.
2 out of 5
11/3/2020
I was told to call if I was going to be late. I showed up 15 mins early and stood in the cold until they decided to let me in at exactly 730. So it’s cool if I stand in the cold but it’s not cool if I’m 2 mins late? Customer service was horrible at drop off and pick up. Everyone was pissed off. I think every person hated their job and it rubbed off on the customers. Simply the place sucked. I don’t even want to go back but unfortunately I bought a vehicle there and have to get my service done there.
Thomas M.
5 out of 5
10/31/2020
Went over and above being courteous and helpful.
William S.
5 out of 5
10/31/2020
Keep doing what your doing.

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