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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Emily J.
1 out of 5
9/26/2020
He was rude, unhelpful, unprofessional, gave out information that was incorrect and thus made it so that we had to cancel our appointments. I have worked in customer service for ten years and would suggest sending him through training again.
Jerry J.
5 out of 5
9/25/2020
Great job. Thx
John D.
5 out of 5
9/25/2020
The staff was very friendly and took the extra effort to check the tires per my request to see if I needed snow tires. Good news that I had all season.
Louis F.
4 out of 5
9/24/2020
Troy listened and responded effectively to all my requests. No info on Fuel Pump Recall expected and my disgust with CJF remais. I do not use texting so please communicate further by telephone or e-mail Lou F.
William W.
4 out of 5
9/24/2020
Could not of gone better
Amy G.
1 out of 5
9/22/2020
I never feel as though my vehicle is treated with respect. I watched the tech put my truck in gear before he came to a complete stop. The papers and plastic were left in the truck. I was told problems were being corrected, but I've yet to see that.
Elizabeth M.
4 out of 5
9/21/2020
I appreciate Max professionalism and just made the overall visit from the time I walked in the door so welcoming ! He is a very great guy ! I talked to him 2 weeks prior to me coming in/ he demonstrated Great Service and going above and beyond to get me in. Very personal and will to go above and beyond to service me!! Thank you Max
Jeff G.
4 out of 5
9/21/2020
Excellent service my appointment went as planned and out by the time that was conveyed.
Staci A.
4 out of 5
9/20/2020
Krys communicated through the process well and helped me make the best choices for troubleshooting my issues
Kerrie C.
4 out of 5
9/20/2020
Troy Igel went above and beyond to help me with my issues! I hope he stays in your service department!!
Marcell S.
5 out of 5
9/19/2020
Extremely courteous and professional
Judy F.
4 out of 5
9/19/2020
We DO think your staff deserve their own business cards and not an altered version of another employee.
Loren K.
2 out of 5
9/19/2020
Krys was great. She explained everything very well, and was very helpful by answering all the questions I had. The problem was that she had to spend too much energy apologizing for the dealership being unable to solve my problem. The technicians were able to figure out the problem, but the dealership policy is that you can’t use aftermarket parts, even though Chrysler-Jeep no longer has the parts needed in their supply chain. Just bad manufacturer support and dealer policy.
Scott A.
5 out of 5
9/19/2020
Danielle was amazing,
Doneal P.
5 out of 5
9/18/2020
Austin was the gentleman who guided me through my process for service on Wednesday. He was most gracious and informative about my concerns. He directed all the recalls and the services I needed with diplomacy and efficiency. AND it was his first day on the job- I say good for him!
Lpaul S.
4 out of 5
9/18/2020
Troy did everything he could. The problem was the delay in getting parts. The part from Detroit was supposed to arrive in 48 hours by air, but instead took more than 3 days. Another part that was supposed to come in a few hours took 2 days. This, coupled with the technicians scheduled vacation, meant a five day repair took two weeks. This was out of Troy’s control, and he did his best to keep us informed. He was pleasant and courteous.
Dale J.
4 out of 5
9/18/2020
Krys did not hesitate to step in and get the items done that were not taken care of by the dealer. She was very helpful and knows her job very well.
Shelly B.
1 out of 5
9/18/2020
I requested an oil change because my car was there for 3 days and I was told it would be done. When I picked up my truck I was told the oil change was not performed . I live a long way away from West Hills in Hansville. My husband was angry!
Lloyd L.
4 out of 5
9/18/2020
I appreciate that a good thorough inspection was done and I will be correcting the problems found in the near future
Alaya S.
5 out of 5
9/17/2020
He did an amazing job of getting me checked in and keeping me updated on my car

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