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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Kip R.
4 out of 5
4/30/2021
Darcey is an asset to West Hills Jeep She is well spoken, knowledgeable and professional.
Donald B.
5 out of 5
4/29/2021
Austin made the service day easy!
Chris W.
5 out of 5
4/29/2021
Mike Jones is a customer service all star! He told me how everything was going to go down. He kept me informed through the whole process. Best service in a service department I have ever experienced!
Logan H.
2 out of 5
4/29/2021
Bryan was great, and everyone I came in contact with was helpful. I have nothing negative to say about anyone. I came to have the steering gear box inspected since there is a TSB for the aluminum boxes, as well as checking the other steering components to try and rule anything out. I was told my Jeep is “excessively modified”. I would like to know your definition of “excessive” since it’s only a 2.5 inch lift and that’s the only modification. I understand if that’s how things are documented, just curious. Lastly, if there is a TSB for the old aluminum steering boxes and my Jeep had all of the stated issues (confirmed by the mechanic), why was this ruled out? I’d prefer an emailed response since I have very poor connection. I really appreciate your time. Thank you Logan H
Dennis M.
4 out of 5
4/29/2021
Thanks for getting my new tires installed while I waited. Prompt and efficient service and you managed to get my oil and filter change done as well.
Corey H.
4 out of 5
4/28/2021
Pretty much the only good experience I’ve had yet at this dealership. Was honestly shocked. Would rather only deal with Alex Defillippi then anybody else. Professional, good communication, updated me accordingly, and took care of my vehicle properly.
Donald B.
5 out of 5
4/28/2021
Bryan made everything easy!!
James G.
4 out of 5
4/28/2021
Mike has provided the best customer service I have ever experienced. He answered and question I had, called me and gave me updates on the daily, and he is probably one of the most polite persons I’ve encountered in the customer service industry. Mike really deserves some appreciation from his peers, Mike has set the bar high, and I would be really impressed if anyone surpasses his level of customer service.
Ken H.
4 out of 5
4/28/2021
Darcy was knowledgeable, professional, and very helpful with our questions. Even caught an error in the paperwork as top the side of the car a part is needed. Hopefully avoiding a ordering mishap. Kudos
Michael C.
5 out of 5
4/28/2021
Outstanding service
Dianna L.
5 out of 5
4/27/2021
Thank you Bryan for coming to bat for me and taking the the time in seeing that my needs were met to the fullest.
Deirdre T.
5 out of 5
4/27/2021
Darcey kept me informed on the status of my Jeep service and informed me promptly when my car was ready.
Karen H.
5 out of 5
4/27/2021
She did a very good job
Rey Eduardo.
5 out of 5
4/27/2021
Thank you for a good service.
Marcia W.
5 out of 5
4/27/2021
He is very professional. Does a good job of explaining everything
Carol C.
4 out of 5
4/25/2021
Alex was polite and appeared to be a new hire. He asked the right questions and was a good listener. He made sure that my Jeep was serviced in a timely fashion. He told me all looked well with the oil consumption check. After the service was complete, I asked him about a new antenna for my Jeep that would be shorter to ease my transfer of my kayak on and off, and he referred me to someone who could help me. It was a great experience.
Lacie W.
5 out of 5
4/25/2021
Great friendly service and answered our questions and concerns.
Richard S.
1 out of 5
4/25/2021
I got a call about my tire pressure. They said it was 15 over factory specs. But now I have to fill my tire pressure in the rear because on the 2500’s the front is supposed to be 65 and rear 80PSI. I’m not a mechanic but I know how to read a door sticker. You think after paying almost 600 dollars for service my tire pressure would at least be correct. Almost makes me wonder what else might not be done right.
Clancy P.
2 out of 5
4/24/2021
My scheduled appointment took 3 days to complete. It should have absolutely not taking more than A-day tops. That's being generous
Carrie B.
5 out of 5
4/24/2021
Thank you for checking over my car so thoroughly!

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