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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2842 reviews 57%
4 star 1144 reviews 23%
3 star 128 reviews 3%
2 star 414 reviews 8%
1 star 475 reviews 9%
Review Us
Timothy M.
5 out of 5
8/1/2020
Everything went smooth,answered all questions. Everyone was polite.
David S.
5 out of 5
8/1/2020
Outstanding service and personal care for her customers. She one of the best employees at Hazelwood Jeep.
Aaron R.
1 out of 5
8/1/2020
Appointment was scheduled for 830 for an oil change, approximately one hour. Came back to the dealership at 11 with no phone call to find truck ready. Was charged 150 diagnostic fee to look at a backup sensor that obviously couldn't be fixed on the spot. Estimate for oil change was too little, because apparently west hills doesn't know the amount of oil a 2500 takes.
Rodney G.
2 out of 5
7/31/2020
Hand off from Emanuel to a relief upon his illness was clumsy. Needed better communication with the customer.
Barbara E.
5 out of 5
7/31/2020
Troy was very pleasant and easy to work with.
Jennie M.
4 out of 5
7/31/2020
Very busy place. Krys busy and professional.no problems
Sarah G.
5 out of 5
7/31/2020
Max was really great
Scott A.
5 out of 5
7/30/2020
One of the younger service writers that i have dealt with and he is very professional and to the point about timing of the work that is getting done. Find more service writers like Max.
Michael T.
5 out of 5
7/30/2020
I very much appreciated the prompt service and friendly nature of the employees during my service visit. Thank you, Kris!
Robert B.
5 out of 5
7/30/2020
Great service!!
Aaron K.
5 out of 5
7/30/2020
Jacob was great! Time will tell on the vehicle’s service.
Frank B.
4 out of 5
7/30/2020
I want to thank these men and women for fighting on my behalf for my warranty to cover what they should. Today was a great experience. I felt like a valued customer.
Brandon E.
5 out of 5
7/29/2020
Jacob did great at communicating about the status of my vehicle.
Susana M.
2 out of 5
7/29/2020
Everything was good until i realized coming back home all the way to Bainbridge and looking over my past services that you guys always checked under my vehicle and I was told it wasnt done this time but thought at that moment that was what you guys always did, no, i was wrong, i trusted that the services dep would always give me the same consistent service not randomly skip a certain area of the multi point inspection
Crystal C.
4 out of 5
7/29/2020
Troy is absolutely wonderful at resolving problems, customer service and understanding someone else's point of view. I have had a less than desirable service for about three months now and Troy really took the time to explain what was going on and then he righted a severe wrong. Employees like Troy create loyalty and satisfaction. My service rating for you guys on scales of 1-10 was at a -2 and Troy brought it back to at least an 8. I'm still upset about the radio and lack of communication but mistakes happen and Troy has done all he could to make it right. Thank you, Troy!!! I would also like to mention Max, he was involved in this debacle as well and though everyone was busy Max overheard some of what was happening and both he and Troy tag teamed an issue for me and I felt taken care of. Max didn't have to jump in but he did and that was really nice to see that those two care about all the customers not just waiting for their own to walk through the door. Thank you, Max!!!
Chad V.
2 out of 5
7/29/2020
Service was not thorough
Kevin A.
5 out of 5
7/29/2020
Very polite
Mark C.
4 out of 5
7/29/2020
Emmanuel keep me notified of the status of my vehicle til it was done. Thanks!
Toby M.
5 out of 5
7/29/2020
Excellent service advisor! Courteous and very personable. Thanks for the great service Troy!
Scott S.
1 out of 5
7/29/2020
Hidden costs or 'fees' are akways bothersome to me. Why can't you be upfront with the costs one will incur for simple oil change and tire rotation. As far as I am concerned, you should not charge anything for tire rotation. Seems a bit greedy

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