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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Penny C.
1 out of 5
2/25/2021
I came to have a handle installed and they never ordered the piece. Not happy at all.
Larry D.
2 out of 5
2/24/2021
The wait time was lengthy, I noticed the car in the parking lot so I had to inform the manager rather than being told. Also, the level of upsellibv to each customer was obvious and not subtle : cabin filter and brake flush. We all heard the same pitch. These services were costly.
Deborah R.
1 out of 5
2/24/2021
I don’t think two hours for my oil change and inspection is reasonable., way too long. Otherwise I am satisfied.
David G.
1 out of 5
2/24/2021
I feel that I didn’t receive all of the information and that the written notes I left with my keys when I dropped off my vehicle were not read or taken seriously. It was only after multiple phone calls and voicemails and then driving in to the repair shop in person that I was able to discuss the problem and have them take it seriously. They appeared over worked and that there are just not very many employees to help at this time.
Michael S.
5 out of 5
2/24/2021
Service was very efficient and work was throughly explained.
Lucy G.
5 out of 5
2/24/2021
Natalie was friendly, professional, and answered my questions in a clear fashion.
Robert .
2 out of 5
2/23/2021
5% was not on final bill, had to get cashiers to add it
Tami B.
5 out of 5
2/21/2021
She was great. Very professional and super friendly!!!!
Christi S.
3 out of 5
2/20/2021
I didn't receive a phone call to reschedule my recall or system update because of the weather in Texas and I drove from Port Angeles to have all this done along with an oil change. Payton was apologetic and told me since I did not receive a call that there would be no charge for the oil change. Thank you Payton!
Daniel B.
3 out of 5
2/20/2021
It was fine, nothing to complain about but boy it was expensive. Probably going to look elsewhere for an oil change in the future as I don’t feel like the value provided equals the cost.
Ute L.
5 out of 5
2/19/2021
everything went fine
Debra P.
5 out of 5
2/19/2021
Everyone was very personable and professional. Best visit to date!!
Darlyn U.
4 out of 5
2/19/2021
Took my car in for an unexpected head light bulb replacement. The shop was busy but they took care of my car quickly. They had a really good Covid sytem in place to keep the vehicles clean and people safe.
Phyllis H.
1 out of 5
2/19/2021
My "front collision warning disabled" light came on twice in January, and I asked to have it fixed. When I checked out, I was told that it was inconsequential and they didn't want to take time to figure it out. As I drove home to Bainbridge, it came on five times. I would like to have it fixed during my next maintenance service appointment. Can you confirm? Thank you, Phyllis H
Angela F.
5 out of 5
2/19/2021
Great service, helpful polite people as always thank you
Kelsey W.
4 out of 5
2/19/2021
I had an issue with being told that my oil changes had expired and had spoken with 2 associates who mentioned that they would honor them. When I went in it was neither associate I had spoken with previously but the associate who helped did everything in his power and found the notes after he had accepted to honor them on my word. It could have been a bigger issue but thankfully the associate stayed calm and collected and made my experience better. Thank you!
Joseph G.
4 out of 5
2/18/2021
Very good scheduling to get the car in and out for service.
Terri R.
5 out of 5
2/18/2021
Payton was polite and professional and did a good job answering my questions.
Matthew C.
5 out of 5
2/18/2021
Very nice polite and patient
Himena S.
5 out of 5
2/18/2021
One of the nicest/politest people who’ve helped me at VW! Made me feel very welcome :)

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