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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Kenneth A.
4 out of 5
1/14/2021
Very pleasant and polite. Pleasure to talk to and mostly,her great attitude.
Frederick I.
4 out of 5
1/14/2021
I was completely satisfied with the customer service provided by Cameron. I am disappointed that it will take 7-10-weeks to get a part to fix the problem.
Steven A.
5 out of 5
1/13/2021
Thanks, your crew went the extra mile for my car and I appreciate it
William F.
1 out of 5
1/13/2021
Problem not resolved need to return
Micheael B.
5 out of 5
1/13/2021
Payton Miller is always fantastic to deal with! Always straight to the point & Gets me in & out as soon as possible. 5 stars Payton Miller! ???????????????? -Big Mike
Claudia K.
5 out of 5
1/13/2021
Very pleasant experience.
Alexus .
1 out of 5
1/13/2021
I brought my car in for the ABS module recall, found out there was another recall for a system update and for some reason my steering wheel now turns in a whole 360 degree circle. It’s never done that or been as loose as it is now. I don’t know much but I do know that my break system and a system update has nothing to do with my steering wheel and it shouldn’t do what it does now.
Marilyn H.
5 out of 5
1/11/2021
Payton was great!
Richard C.
2 out of 5
1/10/2021
Natalie's service was exceptional. She did a fantastic job communicating throughout the day with me, and though I had to wait longer than anticipated, I was given a great discount. My disappointment was not with the service advisor, rather the fact that I was told that the glass from my shattered drivers side window would be removed from my car. When I got a little further down the road, I realized that there was a giant piece of glass between my legs on my drivers seat. I then examined the rest of the area only to find glass still under my seat. Before I came in, I vacuumed what I could from my car. There was still a large portion of glass underneath the tracks that my drivers seat moves over. And my vacuum couldn't reach those places. I was assured it would be taken care of for me and it was not. So I'm a bit disappointed about that. As I was told, it was the responsibility of the service department before my vehicle was returned to me; otherwise my complaint would be with the glass shop. Please let me know how we can fix this. :)
Blake L.
4 out of 5
1/10/2021
Thx for all the help, service, speed and accommodations for my impatient 6 year old :)
Keegan S.
2 out of 5
1/10/2021
It is 01-09-2021. I had one oil voucher left, that expired 12-31-2020. Under the current circumstances with the pandemic going on, and challenges people faces being able to make appointments and find times that fit their schedules, it should have been honored without hesitation. Many businesses are extending expiration dates on gift cards and certificates, and Haselwood should have too.
Lois S.
4 out of 5
1/9/2021
All issues I raised were addressed. Cameron stood out in the rain and answered questions regarding controls on the stirring wheel. Work was completed in a very timely manner.
Jacob M.
5 out of 5
1/9/2021
He was helpful and informative. He gave some recommendations and referred me to sales department and I ended up buying a new car.
Madison V.
5 out of 5
1/9/2021
He was super friendly and helpful!!! He answered all of my questions very knowledgeably, and seemed happy to help! I always have an excellent experience with all of the staff at this dealership, and today was no exception.
Randy R.
5 out of 5
1/9/2021
Everyone was friendly, efficient & did a great job!
Molly K.
5 out of 5
1/8/2021
Engell Pellumbi, the Service Manager, was very helpful and courteous. He did his best to make our experience pleasant.
Ronald H.
4 out of 5
1/8/2021
The carnet module was replaced on time. The carnet now works. I’m very satisfied now.
Cecilia G.
2 out of 5
1/8/2021
I will be stopping by tomorrow
John R.
1 out of 5
1/8/2021
I was told Tuesday but no update even after calling tue and wed.
Paul W.
1 out of 5
1/8/2021
It took 3 days to determine that the problem was a failed battery. I was charged 565.00 to install a battery that retails for 165.00. I was told that l could prepay online and simply drive the car off the lot. I prepaid but was asked to pay again before I could pick up my car. My prepayment was not recorded as promised.

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