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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Ronald H.
1 out of 5
12/3/2020
Why is the price up 30 dollars in just 6mounts not happy about that,Is the price of oil up and filters up that much I don’t think so,As of now I will not be back for service
Dawn A.
5 out of 5
12/3/2020
Your the Best!!
John R.
1 out of 5
12/3/2020
Lack of communication. You changed the price when I sent my daughter to pay for it. I will not recommend you.
Eleanora B.
4 out of 5
12/3/2020
Nina is a very nice lady as she was sure to call me and she wanted to make sure that my brakes were set overnight to ensure my safety.
Charles L.
4 out of 5
12/3/2020
Service was performed as scheduled and promised..
Jamie L.
1 out of 5
12/2/2020
I came in asking for an oil change and a wiper to be fixed. Im completely satisfied by oil change. Im not with wiper fix. When I arrived my wiper was working, just not well. When i left 4 hours later i had 2 non functioning wipers and a request to have a 143 dollar diagnostic done to determine what's wrong. Something occurred while at your service dept. to cause my wipers not to work at all and nobody, including the service manager took any responsibility. I have rescheduled an appointment.
Iri B.
5 out of 5
12/2/2020
She was friendly, efficient, and great at her job. I felt welcome and taken care of.
Kevin W.
5 out of 5
12/2/2020
Everyone at Haselwood Hyundai is very professional and courteous.
Peter V.
2 out of 5
12/2/2020
I only went in to have keys programmed. I arrived at 7:20 for a 7:30 appointment and waited until 8:45 to get my car back. This 5 minute job costed me an hour and 15 minutes and 177.00. For some reason when you get the keys programmed you get charged for shop and hazard waste fees. This is absolutely ridiculous. I am not sure where this comment goes or how much you really care about my satisfaction but you should consider the customers time as well. I paid over 350.00 for two keys and then had to pay 177.00 to get them programmed. This is robbery. I could of went to a locksmith and had everything done for 175.00 total out the door. Unfortunate for me I trusted the VW dealership. I will not again. This is absolutely unacceptable for a returning customer. I will do my business elsewhere from here on out. The receptionist that checked me in was great and she was not any of my dissatisfaction.
Karma H.
3 out of 5
12/2/2020
Nina was great ! I felt my charges were high. Spent 1 weeks pay in your shop.
Elspeth W.
4 out of 5
11/30/2020
I liked the convenience of paying online.
Ramona M.
4 out of 5
11/30/2020
First time in years, since my oil change didn't take 2 hours, thank you ????.
Mark K.
2 out of 5
11/29/2020
She lost you a customer. Worst customer rep I have ever dealt with.
Jacob M.
4 out of 5
11/29/2020
Awesome experience my first time having vehicle serviced at this location. Wasn’t charged for the service due to “waiting too long”. I didn’t feel like I had waited too long, but Payton decided I did and took care of me for the inconvenience. Was blown away. Thank you!
Julie Y.
2 out of 5
11/29/2020
There was a little bit of a lack of communication when it came to issues found and the work that was going to be done. I had to call after not hearing from anyone for 3 hours to figure out what it is that they had found. There was an issue with my door latching and it was fixed but what I would have preferred was for me to have gotten a phone call and told exactly what the issue was and then explained the pricing. That didn't happen, did I need my door fixed, yes. But I also wasn't informed about price and wasn't asked if I wanted it done. More transparency would be greatly appreciated in the future
Harold W.
5 out of 5
11/28/2020
She was very professional and competent.
Christine .
5 out of 5
11/28/2020
Payton was awesome. My 3 year service warranty was not in the system. He was really polite and took care of everything right away. Thank you
Ramona M.
5 out of 5
11/28/2020
Ok
Brian D.
5 out of 5
11/28/2020
Payton did a great job. Very thorough
Nate I.
5 out of 5
11/27/2020
Thanks y’all!!

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