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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Elizabeth And.
4 out of 5
11/21/2020
Natalie is a breath of fresh air last appointment at end of a day on Friday and she was so friendly perky polite happy and helpful can’t get better than that !
Jean B.
5 out of 5
11/20/2020
Work completed on time and very pleased
Merissa E.
2 out of 5
11/20/2020
The representative was professional. The issue was of communication as to when my vehicle was completed and ready. When I called to inquire there was no response until the next morning. The representative did apologize and provided a discount for the inconvenience.
Tracy S.
1 out of 5
11/19/2020
Poor communication. Payton texted a question: “what should I know about your car?” I wasn’t sure what he was looking for so I queried, like what? No response. The next comment was, “we haven’t forgotten you”. On Monday I got a surprising call, the repair bill jumped from mid 500 to over $3k. At 38k miles I couldn’t expect that delta. A thousand dollars for new tires? I am retired, living on social security. I don’t have money to burn. I had to postpone tires even with them dangerously treadless; I had expected fifty thousand from oem tires. I texted Payton a couple of times and left two voicemails trying to determine when the car would be ready. No response. In summary, too expensive and too little communication.
Patrick G.
4 out of 5
11/19/2020
Natalie has a great, helpful attitude!
Luke B.
4 out of 5
11/19/2020
Jesse is amazing!
Donna W.
3 out of 5
11/19/2020
The only problem was waiting close to 1/2 hour after car was done to get the keys and leave.
Patricia R.
5 out of 5
11/19/2020
Everyone in the service department is very helpful and wonderful. Car is perfect, as usual, because everything was checked.. Thanks to all. Patti Rothenberg ????
Allen D.
4 out of 5
11/18/2020
Natalie was awesome!!, I brought my car in unannounced because my tire was going flat, Natalie did an amazing job of getting me checked in and ready to go!. She is so friendly and welcoming, Thank You!!
Andrea H.
1 out of 5
11/18/2020
Two and a half hours for routine maintenance, and then forgot about two of the four things I asked to have checked.
Guy A.
5 out of 5
11/18/2020
I appreciate the prompt and professional communication from Jesse about the needs and status of my vehicle.
Timothy W.
4 out of 5
11/18/2020
I gave you my wife’s contact info and I am still receiving all notifications and surveys. I am deplorable and gone often. Please contact her with thing regarding her car.
Deej J.
5 out of 5
11/17/2020
The guys are excellent
Vernon T.
5 out of 5
11/15/2020
Nina was a fantastic service provider!
Melanie C.
4 out of 5
11/15/2020
All of your team were very nice and professional my only dissupointment was the customer sitting in the waiting room that would not wear a mask. You state clearly on your door you need to have a mask on and yet all of us were exposed to this man. Your employees did try and get him to wear one but he would not. I would say if he was not willing to wear a mask we would not be able to work on your car.
Adrian A.
1 out of 5
11/14/2020
I think 163.00 + another 42.00 for labor was to much money to replace a light bulb and bulb plug. I can buy the plug and bulb for under 30.00 and install it in no more than 10 to 15 minutes. I just can't afford that kind of service. I no you have alot of over head to pay out and I would be able to help with that if your prices were lower.
Margarita A.
1 out of 5
11/14/2020
I was charged for the service and they did not believe that I had the car Care package. Natalie could have reached out to management and communicated with Kirkland Hyundai to verify if this is false. This is the third bad experience here. I have no faith in this place at this point I'm scared that they possible are not even doing the maintenance. I am thankful that I was able to contact someone from the Kirkland Hyundai and they fixed the issue.
Steven K.
5 out of 5
11/14/2020
Prompt, high quality service. Good communication with customer. Just a very good experience.
Scott R.
4 out of 5
11/14/2020
The customer service was exceptional, but I'm extremely disappointed I had to come and spend an entire afternoon at the service center, for an issue that should not have happened when I purchased my new vehicle.
Mark M.
4 out of 5
11/14/2020
I look forward to filling it out, thanks.

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