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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Gary S.
5 out of 5
10/8/2020
Jesse is very customer oriented and responsive to request and questions. We appreciate his considering of the customers concerns. This commendation is vital to good working client relations.
Laura L.
5 out of 5
10/8/2020
Cole was informative,timely and courteous. I was impressed.
Elizabeth P.
5 out of 5
10/8/2020
I’m very happy with the service I received they were outstanding on keeping me informed and very pleasant to deal with
Daniel W.
5 out of 5
10/8/2020
Payton was great! Professional, informative, and thorough...much appreciated!
Geraldine S.
5 out of 5
10/7/2020
Staff at Haselwood VW are always very professional and helpful.
Marc B.
4 out of 5
10/7/2020
Yes, the the permacoating job performed on my vehicle seems to be exemplary. However, upon the pick-up of my vehicle at the dealership, the logistics concerning my transportation to and from the car rental depot (in my opinion) could have been planned much better. I was not familiar with the Hazelwood auto complex and when I was asked to turn in my rental vehicle by myself without a Hazelwood Hyundai employee, I wasted about 20-minutes literally driving around this large complex looking for the rental car drop off location. I should have been accompanied by a Hyundai dealership employee through the entire process. In addition, I was informed that I would not be given a coupon for a free car wash for being a loyal paying customer for an expensive add-on vehicle procedure (which has always been customary at this dealership) and...with no rain check. I was disappointed with these aspects of my customer service very much! However, I believe the permacoting job appears to be an exemplary job. Sincerely, Marc B
Myrna D.
5 out of 5
10/7/2020
Thank you for good service , I’m satisfied. God Bless!
Steven B.
2 out of 5
10/7/2020
I was mostly satisfied, however it would behoove your service staff to spend a little bit more time training on product offerings, perhaps certain members of your team specializing in certain vehicle makes and as a result available parts and service, for example what the ideal comfort tire for a 2015 all-wheel drive Genesis is versus the ideal performance sport tire and why.
Dave C.
5 out of 5
10/6/2020
Cole was very helpful and professional.
Kenneth B.
5 out of 5
10/5/2020
Very quick and polite
Judy T.
5 out of 5
10/4/2020
no problems
Sharrol M.
1 out of 5
10/4/2020
I had an appointment at 11 AM on Sept 30 for a job that I was told would take about 3 hours. When I dropped the car off I was told that you would not be able to finish it that day and was given a rental (which was not clean... a problem with COVID). The next day I tried to find out when it would be ready to pick up. I finally heard late in the afternoon that it wouldn't be ready until the following day. Why did you schedule the job on 9-30 if it wouldn't be worked that day... or the bulk of the following day? And why wasn't the communication better?
Shelly E.
5 out of 5
10/4/2020
Excellent service!
Allan G.
5 out of 5
10/3/2020
All went well
Nathan A.
5 out of 5
10/3/2020
Payton Miller was very helpful in setting up my service and communicated well and kept me informed I appreciate his help and to the mechanic who performed the work also did great thanks for the help with the maintenance
Rebecca .
4 out of 5
10/3/2020
The mechanics went to great lengths to find the problem in my Genesis. It was a delight to feel valued as a customer and as a woman I felt respected. I was driven home by a delightful young man named Mikey who I genuinely enjoyed and respect. Jesse Roksa is quite knowledgeable and explained the issue with my vehicle succinctly. I will definitely be back for oil changed and servicing at this dealership!
Dana O.
4 out of 5
10/3/2020
First time I worked with Nina, very satisfied with her professionalism, I’d be happy to work with her again
Mitchell H.
5 out of 5
10/3/2020
My husband did not bring in our car, but Cole was very professional and courteous.
Hunter W.
2 out of 5
10/2/2020
You guys are great, friendly staff, but if I make an appointment for an oil change, it doesn’t seem it should take so long to get it done.
Ed Z.
4 out of 5
10/2/2020
No problem. Thanks!

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