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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2462 reviews 63%
4 star 892 reviews 23%
3 star 114 reviews 3%
2 star 228 reviews 6%
1 star 235 reviews 6%
Review Us
Martha W.
4 out of 5
8/28/2020
I had just driven 2500 miles from south Texas to Bremerton and my car needed a oil change. And the service department was so helpful to me. I will continue to use your service department thank you Cole
Vic B.
5 out of 5
8/28/2020
Jesse did a great job with getting our car fixed and communicating with us on the status.
Adrian J.
5 out of 5
8/27/2020
Super easy to have the recall update done. Everyone was mega easy to work with and super friendly. The service was quick, and the car even smelled better when we left. Thank you!
Roxanne .
1 out of 5
8/27/2020
I was told the software update would take 30 minutes. My husband arrived at 9:30 a.m. for a 9:30 appointment but the car was not ready until 11:15. He sat there waiting and waiting and waiting--no one approached him to explain the delay.
Jennifer S.
4 out of 5
8/27/2020
This was the first time I’ve been to your shop and nit had some sort of “issue”. It was an easy and quick experience. I really appreciate that.
Joel F.
1 out of 5
8/27/2020
Upon leaving with my car which by the way I was satisfied that the original problem was fixed I immediately discovered my windshield had several long cracks in it.
Brandon M.
5 out of 5
8/27/2020
Nina was super helpful and made sure I was taken care of during my service appointment.
Lennie H.
4 out of 5
8/27/2020
Payton Miller was very polite and answered all my questions. Than you for the great sevice. ????????
Bonnie I.
4 out of 5
8/27/2020
My car was done and ready to go in the time they said it would take. :)
Greg C.
5 out of 5
8/27/2020
Payton was very friendly and great to work with.
Steven A.
2 out of 5
8/27/2020
Thanks, The major repair work is complete, and was done correctly, as I expected. However the minor repair, I had purchased a PART for, was not installed. The part was at your facility. Cole, was so amazing. He showed me the part, and he too, did not understand why the part wasn't planned, or scheduled for installation. Cole Thompson gets my Five star ?? ???????? Rating. The scheduler that ordered the part I paid for. Gets well...you know.
John M.
5 out of 5
8/27/2020
Always get great service. Nina Shaw is part of that great service. John M
Manuel B.
5 out of 5
8/27/2020
Thanks
Ben C.
5 out of 5
8/26/2020
Mr. Miller provided excellent customer service. Thanks again to the service team.
Joe S.
3 out of 5
8/26/2020
Incorrect item ordered but correct item was ordered on rush. A little disappointed to not have a working trunk yet but accidents happen!
Amanda T.
4 out of 5
8/26/2020
Jesse was very professional and helped remedy all issues I had with my car.
William H.
2 out of 5
8/26/2020
The service I have been paying for has not been of quality one would expect from your dealer ship.your service person did his job but the sub contractor did not do what would be Ecceptable for a new car and what a customer would want when buying a new car and going above their regular insurance and purchase insurance through your dealership.that being said hopefully thing will be made right or they won’t.its obviously not up to me because I already payed for my part of the deal
John S.
5 out of 5
8/25/2020
Great job,very friendly.
Stefani M.
5 out of 5
8/25/2020
Great and quick service!
Monica B.
2 out of 5
8/25/2020
Well started out okay, then after an hour I checked in and got no response 30 mins later he came and got me and told me that the guy tried to rig up something to make it work, and decided that he needed to order the part. No jimmy rigging should have been a thought with my fully warranted car of two years. Plus Jeffrey told finance I need to talk to them and in that time no one came to talk to me. This was my second time reaching out to finance about my warranty. He said he would have someone call me. And here it is Monday evening. So nope not a great service appt. when I come back to get the part installed I will need a rental car if they are going to take an hour and a half. I came in pleasant and left pissed. Should have been a 15 min appt, then schedule for the work.

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