Service Center

Real Reviews From Verified Customers

Steven A.
2 out of 5
8/8/2020
Parts should have been available. I booked ahead with my symptoms of the issue. I observed the majority of the employees, on their phone when they should be working. Thanks to the service desk, Nina Shaw especially. Very professional and an asset to your great team. I will have to make another appointment to finish the work. Hope this isn't typical, Hazelwood has a reputation for gouging it's costumer base. Thanks for listening. I'm a trained Department Evaluator (retired).
Jordan .
5 out of 5
8/8/2020
Cole was very friendly and professional!
Rick S.
4 out of 5
8/7/2020
Nina did a fantastic job resolving my car issue. My car is running as good as new and I’m thrilled with the result. Thanks
Donna C.
1 out of 5
8/7/2020
My car is pulling to the right now. We’ll call tomorrow.
Stephen G.
3 out of 5
8/7/2020
i appttecuatr
Virginia S.
1 out of 5
8/7/2020
I was there there for 3 hours after I had checked in for my appointment and still no one had told me anything. I had to go ask Nina who had to find out what was happening with my car. My engine light had come on 12 days after I had just brought it in for an engine light. I dont understand why it keeps coming back on and I have to keep paying for analyzing the problems which probably could have been caught the first time.
Christopher W.
5 out of 5
8/7/2020
During the circumstances with covid and added pressure of quality customer service. Your team did am excellent job.
Michele S.
5 out of 5
8/7/2020
Nina was awesome! She answered all my concerns.
Danny L.
4 out of 5
8/7/2020
Was awesome
Robert E.
5 out of 5
8/7/2020
Nina was extremely professional and was able to answer all of my questions.
Dennis O.
4 out of 5
8/7/2020
On Time -coming 'n going...Thorough, delightful!
Wesley M.
5 out of 5
8/6/2020
Payton did a great job, listened to my concerns, addressed them and what I appreciated the most was he kept me updated as to the status!
Jim C.
5 out of 5
8/6/2020
Thanks for getting us up and starting again!
Todd H.
5 out of 5
8/6/2020
Payton was a great resource
Charles R.
1 out of 5
8/6/2020
The service went fine until we were given the car back at which time we found a used face mask in the passenger seat and greasy hand prints on the inside and outside of the door where the window detects into it. Thete was also a small scratch on the driver side mirror that wasn't there when I took the car in for service. Those factors were disappointing.
Rick S.
4 out of 5
8/6/2020
Nina was able to work me in on short notice and I appreciate that she was able to accommodate my request for a timely repair. She does a great job from my perspective.
Joann C.
4 out of 5
8/6/2020
I was completly satisfied with Payton. But EVERY TIME I come in for an oil change I am underwhelmed by the lack of welcoming by the general staff sitting at the desks and always think "I wouldn't come here if there were an alternative because the feeling I get is...I'm too busy to deal with you, just shut up and wait." Again, Payton was great. Only wish my comments ever made a difference cause nothing ever changes.
Zachary R.
4 out of 5
8/6/2020
I was satisfied with the work done even know it cost an arm and a leg
Viagnehy F.
4 out of 5
8/5/2020
Very helpful and informative; explaining all the different parts of the check up. And explaining what to monitor until the next visit. Gave a quote for replacing lights , didn't push me to have it fixed then and there.
Larry B.
5 out of 5
8/5/2020
Service and support was greatly appreciated!

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