Service Center

Real Reviews From Verified Customers

Brice B.
4 out of 5
4/8/2021
We live in Sequim. Your service department took care of the recall items quickly and got me on the road again faster than I expected. Payton explained to me other items needing attention. Thanks for the safety check. Your sales team also let me see your electric vehicles. I enjoyed the visit to Hazelwood Hyundai.
Delaney A.
5 out of 5
4/8/2021
Payton was extremely polite and helpful. I had great service and have seen him every time I’ve brought my car in. He does not dissapoint.
Allen D.
5 out of 5
4/8/2021
Payton was very polite and professional!
Terra F.
1 out of 5
4/7/2021
4 out of the 5 lug nuts on my front left tire we not screwed in at all when I left
Lisa R.
5 out of 5
4/7/2021
Ms. Johnson-Hempen was professional, efficient, and friendly.
Kimberly G.
2 out of 5
4/7/2021
It took over 2 hours to get the rental because I arrived before my rental appt time. The people in the waiting room with me were going on to hour 5 for a 2 hr service. People were nice but not upfront about real situation from the phone call to schedule to actual dropoff, to ncompleting and notifing of completion. Definitely a lack of communication between service and customer. Probably an issue between departments internally. Overall, I would really consider the options before buying from Haselwood. I'll look for a smaller dealership with better understanding of their customer base.
Jeremy T.
1 out of 5
4/7/2021
The service was good, although the initial cost of service seemed outrageous. The representative was able to find some discounts that softened the blow. I was interested in potentially trading in my vehicle for an upgrade; unfortunately, i was not contacted further until after I had left the dealership. Perhaps, we could work something out when I have a day off in the future ????.
Greg P.
5 out of 5
4/7/2021
Cameron was helpful, friendly and efficient!
Rick H.
5 out of 5
4/7/2021
Very courteous service dept.
Beverly E.
5 out of 5
4/6/2021
Always great service
Charles R.
5 out of 5
4/4/2021
Enjoyed my interaction with Payton and the service was done early so overall, top notch
Dorothy F.
5 out of 5
4/4/2021
I was so impressed. Everyone I spoke with was professional, helpful and polite. The service representative was informative and explained everything clearly. On a scale from 1-10 with 10 being the most satisfied, I’d give Haselwood Hyundai a 12.
William D.
5 out of 5
4/4/2021
Natalie was super helpful and very happy would deal with her anytime
Sabrina G.
4 out of 5
4/4/2021
Best way i can say it is she was so frienly and helpful. Tha k you
Kimberly B.
4 out of 5
4/4/2021
Natalie was wonderful - and patient - to work with as I walked through my decision of repairing my 2008 Vera Cruz or purchasing a new Hyundai Santa Fe Hybrid. I decided to buy the Santa Fe Hybrid, with the protection plan. It’s a win-win for me...a new car that will be serviced at Haselwood! I look forward to working with Natalie and the entire service team. Thank you, Natalie!
Robert K.
3 out of 5
4/3/2021
Hope it goes as smoothly next week when the parts arrive.
Christopher M.
5 out of 5
4/3/2021
Great experience with good customer service. Payton was top notch.
Charles N.
5 out of 5
4/2/2021
Excellent service with my VW recall work being completed early! Thank you Charles N
David G.
5 out of 5
4/2/2021
I would like to say that Payton was very professional and very helpful and friendly that makes it , I worked retail customer service for 32 years and I can tell you he has what it takes to do his job, I only wish more people would be like him, he deserves praise and a raise, keep Payton never ever let him go. Thank You. David G
Aran R.
5 out of 5
4/2/2021
Payton was great. Service was done on time and everything went smoothly.

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