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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Rodney K.
5 out of 5
1/22/2021
Totally satisfied with the work done and all the employees make me feel like family. Thank you....
Suzanne C.
2 out of 5
1/22/2021
Randy has been fantastic. My truck has been misdiagnosed multiple times. Now it needs a new engine and the dealership should fix it. I am very frustrated and disappointed in Hazelwood service and will not be getting any further service done there if we cannot come to a reasonable answer to my truck.
Susan B.
5 out of 5
1/22/2021
Awesome service as always! Wouldn’t trust my car to anyone else!
Cheryl K.
5 out of 5
1/21/2021
Randy was very informed and friendly.
Dessie H.
4 out of 5
1/21/2021
I was pleased to see Randy back.
Jill S.
5 out of 5
1/21/2021
I am very pleased with Jesse he made sure that things were very well taken care of.
Chris S.
3 out of 5
1/21/2021
I was told there was a 3 week wait, Blake and Brett were able to look at my truck, diagnose and get the warranty adjuster out, adjuster approved repairs and truck repaired in 6 days.
James P.
5 out of 5
1/21/2021
Randy was great.
Lee L.
4 out of 5
1/21/2021
Brett is the man!
Darren W.
5 out of 5
1/20/2021
Randy did an excellent job. Thank you!
Kyle W.
4 out of 5
1/20/2021
Jesse went over and above to ensure the service issues were taken care of too my satisfaction,
John O.
4 out of 5
1/20/2021
Everything went smooth....no problems. Glad to get my Silverado worked on
Jason J.
2 out of 5
1/20/2021
Got to several times he couldn’t find my pre paid service plan. To the point I was ready to leave, and never come to this dealership again. Another service writer stepped in and found my information literally in 10 seconds. I’ve been coming to this dealership for 2.5 years. All my oil changes have been on this service plan. This is the only time I’ve been treated rudely. I’ve bought 4 vehicles from the west hills/haselwood dealership since 2012. Not likely to be giving this dealership my business in the future.
Maralee O.
5 out of 5
1/20/2021
Everyone was very helpful and friendly..
Harilyn D.
5 out of 5
1/19/2021
Very pleasant and helpful! I have been coming here for 3 years and have never had good service until today. Thank you Jesse
Alicia Y.
5 out of 5
1/19/2021
Awesome service
Cristina R.
4 out of 5
1/19/2021
Thank you Jesse for getting an issue resolved that wasn’t addressed at our last service.
Athena H.
5 out of 5
1/18/2021
Shane took great care of me and my car.
David F.
5 out of 5
1/17/2021
Very knowledgeable, very attentive. Thank you.
Linda M.
3 out of 5
1/17/2021
Albeit our issue could not be resolved by GM (a software issue with our cooling system), the service was great. Brett went out of his way to help in every way!

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