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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2857 reviews 64%
4 star 948 reviews 21%
3 star 136 reviews 3%
2 star 256 reviews 6%
1 star 272 reviews 6%
Review Us
Wayne H.
4 out of 5
4/21/2021
Randy was very thorough in what was to be done on my car, how long it would take, then took me to the waiting room to point out the amenities. Very helpful. Much appreciated. Thx.
George B.
4 out of 5
4/21/2021
Helpful understanding our AT4
Bruce W.
4 out of 5
4/20/2021
Staff was welcoming and very helpful. They were willing to take time with us. No pressure!
Daniel C.
5 out of 5
4/20/2021
Randy is in my opinion the best service writer you have. He always follows up with you and gets everything done as requested and on time. He keeps me informed if there are issues and always provides options if there are unforeseen issues.
Drew H.
2 out of 5
4/19/2021
I am still frustrated by the way in which my repair was handled. Not only were there breakdowns in communication as my vehicle was switched from Jesse (who was great, responsive, and courteous; to Brett, who never responded to 3-4 voicemails I left over 10 days asking about the state of my repair, to Randy, who was gracious enough to cover the loaner car rental fee, but who must not have received the instruction from Jesse that repairing the passenger-side window was part of a “service airbag” repair. I was phoned by Randy, told that the repair was complete, and I only discovered that the window wasn’t working when I was halfway home. I’m not sure why it took so long and cost so much to get my car only partially repaired. I came back to the dealership where the car was purchased because I trusted the job would be done right, only to find the entire experience maddening in terms of my expectations as a customer not being met. Sorry, Randy. I realize this got dumped on you, but I had nothing remotely close to 100% satisfaction.
Joanne O.
5 out of 5
4/18/2021
Randy was fantastic! Really appreciate the service. Thank you.
Jill P.
5 out of 5
4/18/2021
Staff are always friendly and great.
Kyle B.
5 out of 5
4/18/2021
Randy is always on top of things. Communication, friendly service, and things have always gone smooth when I deal with him. Fantastic!
Edward L.
5 out of 5
4/17/2021
Very satisfied with the service and it was very quick.
Timothy S.
2 out of 5
4/16/2021
The service advisor was nice and professional however they did not rotate my tires and this isn’t the first time. My husband puts markers on because the kept telling us they were and it didn’t not look like that had and they again did not when that is part of it.
Beth C.
4 out of 5
4/16/2021
Great job. Get your computer problems resolved.
Rafael L.
2 out of 5
4/15/2021
The issue i had was asking for pricing multiple times prior to service and I was always told someone will call you. Never happened i foumd out pricing day of service at counter. Cost was a bit more than expected for work being done.
Diane B.
5 out of 5
4/15/2021
Very good service!
George N.
4 out of 5
4/15/2021
Both Bill and Brett are your superstars!! Don't lose them. Especially Brett. He has been my primary advisor for a long time and I would hate to bail to Puyallup for maintenance if you lose him! GREAT TEAM. KEEP IT UP!!!!
Russell W.
2 out of 5
4/15/2021
My wife picked up the car and there was a light on and then a tire Monitor message came on she called me thought something was going to happen turned out when I had the car taken in for oil change they did not check the tires or rotate the tires like usually happens, she called Les Schawb and told them about what it says they told her to bring it in and they took care of situation for us. So no not real happy with the service and very glad Les Schawb took care of it for her since she was driving to eastern Washington
Darren M.
5 out of 5
4/15/2021
No comments
Clayton H.
5 out of 5
4/14/2021
Brett is always great.
Ben .
4 out of 5
4/14/2021
Brett provided exceptional customer service. He is the reason I will be bringing my car back for maintenance. He even remembered what vehicle I prefer to to rent while my car is there! Thank you Brett!!!
Roy S.
4 out of 5
4/14/2021
Randy has been the BEST for the taking care of the vehicles that I own. Always advising me what my vehicles need. THANK YOU Randy for everything you do and that will keep me returning to Haselwood's service department.
Amy T.
4 out of 5
4/14/2021
Brett was great but my car wasn’t ????

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