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Real Reviews From Verified Customers

Service Center Review Summary

5 star 2485 reviews 65%
4 star 961 reviews 25%
3 star 90 reviews 2%
2 star 135 reviews 4%
1 star 147 reviews 4%
Review Us
Donna L.
4 out of 5
4/10/2021
Thank you for hiring someone like Richard. He really came through for my Dakota "refurb".
Mary Jane.
5 out of 5
4/10/2021
Recall work was completed in a timely manner. I don’t know what that entailed exactly. Staff was friendly.
Lindsey G.
5 out of 5
4/10/2021
Easy in and out! Friendly service. Truc was awesome!
Curtis T.
5 out of 5
4/9/2021
Thanks for your follow-up... It is truly appreciated
Kyle J.
5 out of 5
4/9/2021
Every respectful and kept me informed on status of the car. Very happy
Patricia C.
1 out of 5
4/9/2021
I just didn't like being offered a package service when I had specific things that I wanted done that wasn't even in that package. I know it's probably just the way things are done but it made me feel like I wasn't being understood.
Pamela L.
5 out of 5
4/9/2021
Chris was a true professional. I appreciate the honesty and all the explanation that Chris gave to me explaining all the aspects of my invoice.
Brian P.
5 out of 5
4/9/2021
Jay was great being the only one there he did great to make sure we were taken care of in a timely manner.
John H.
5 out of 5
4/8/2021
Excellent service. Thanks very much.
Cynthia A.
5 out of 5
4/8/2021
Christian was very helpful! He knew I was in a rush and took everything quickly while being nice to accommodate my needs.
Rebecca B.
4 out of 5
4/8/2021
Parts manager worked with service to figure out headlight problem. Service was completed on time but it seemed like my vehicle info wasn't readily available on computer like normal.
Nancy W.
5 out of 5
4/8/2021
He took good care of my car. He explained what they found and corrected, which all made sense. All was professional....
Marley N.
5 out of 5
4/8/2021
Rich was very thorough and quick! Made my experience very easy
Joanna H.
4 out of 5
4/7/2021
The only reason I keep coming to your service center is because of service reps like Richard Palmer I have worked with him and Mathue Coulson Since I have owned the car. Richard has always gone above and beyond to make sure that I was taken care of and that things are done right . He has fantastic people skills , he lets you know that he really cares about you and how you feel about the service I’m receiving. I enjoy Richard he makes everything light hearted and assures you he will get it fixed. He’s the only one that I work with because I know my car and I will be taken care of.
Patricia Y.
5 out of 5
4/7/2021
Service was good and completed in one visit
Denise W.
2 out of 5
4/7/2021
I wasn’t contacted about my vehicle on Saturday. It was stressed to me that the Service Center closes at 4:00 pm. I called KIA service center at 3:00 pm. I wanted an update. I was told the manager would call me back. Did not hear from anyone. I didn’t expect to hear from anyone on Easter Sunday. Monday, my job required me to fly to Indianapolis. I called the service department from the airport to let them know that I would not be able to pick up my car on that day. Later that day, I received a message from Truc letting me know my car was ready for pick up. It was as if she never received any of the messages I sent to her. Today, I picked my car up. I was very disappointed that my vehicle was not freshly washed and vacuumed! The KIA dealership in Renton, WA would always wash and vacuum my Optima when it was brought in.
William O.
2 out of 5
4/6/2021
Took over 3 and a half hours for a oil change and to get my tire patched up. Not once did the service manager give me any updates or even try and communicate with me about my vehicle. When arriving it took 10 minutes for anyone to come get me(was not the service manager). I saw many times when a customer was waiting for him and he would be gone for 5-10 minutes at a time sometimes longer
Justin T.
5 out of 5
4/6/2021
Everything went smoothly
Susan L.
2 out of 5
4/6/2021
Scheduled for Saturday. 4 pm and NO contact until I call and find I will not have a vehicle until maybe Monday? Easter weekend! All I ask is a phone call update so I can make plans. This is the first time I have been very disappointed with the service at KIA. Hope it doesn't happen again!
Audrey R.
1 out of 5
4/4/2021
Unable to fulfill basic request when assured repeatedly that service department was able to

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