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Real Reviews From Verified Customers

Service Center Review Summary

5 star 6423 reviews 69%
4 star 1945 reviews 21%
3 star 219 reviews 2%
2 star 367 reviews 4%
1 star 382 reviews 4%
Review Us
Elmer C.
5 out of 5
2/27/2025
Javier was so kind on every questions. great job.
Alyshia R.
4 out of 5
2/27/2025
Javier always has the best customer service & does everything he can to make sure the job gets done properly!
Robert J.
5 out of 5
2/27/2025
Very quick service, answered all questions.
Sergio L.
4 out of 5
2/27/2025
Amazing service fast . Even though they were busy they answered ther phones and also took me same day !
Linda K.
5 out of 5
2/27/2025
I was pleased with the service.
Kazeem S.
5 out of 5
2/27/2025
Absolutely you guys have good customer service satisfactory and I am happy to trusts you guys with my car and everything was done perfectly. Thanks
George S.
4 out of 5
2/27/2025
Service was fine , the Manager needs help at the desk he was the only one working and was swamped . I don’t understand how Raceway can allow this to happen , with all the vehicles they sell they should know service is an important asset and the customers deserve to receive timely response to thier needs. . The day I was there he had at least ten customers to work with plus the phone calls and delivery’s that came in , give your service manager some help. ,
Jennifer M.
5 out of 5
2/27/2025
Thomas is always awesome and knows how to provide great customer service.
Richard O.
5 out of 5
2/27/2025
Real satisfied with the service experience
Marisela A.
5 out of 5
2/27/2025
Always great friendly service
Candice S.
5 out of 5
2/26/2025
Thomas in quick lane always goes above and beyond to help me…. Highly recommend him as a service advisor
Arturo A.
1 out of 5
2/26/2025
I took in my 2005 Ford excursion to get a key programmed. I was my husband was told it was gonna cost $260 but when they couldn’t do it at the time they thought they would they were charging me $1385. I think that price is a little ridiculous. Also, my two remote controls were working perfectly fine when I left the house so then they said they had a program one of them which they were charging me $115 when they already worked when I left there and I had to come back because the one that one of the controls were not working so no I was not satisfied this time. I’ve never had a problem there
Lorrie S.
4 out of 5
2/26/2025
Had to wait for truck recall fix. It was quick and the lounge was comfy!!
Renia S.
4 out of 5
2/26/2025
Mike and his team took great care of picking up my car and fixing the tire and getting the car back to me.
Basilio M.
5 out of 5
2/26/2025
very satisfied thanks for the service.
Ann R.
5 out of 5
2/26/2025
Great communication and customer service
Federico V.
5 out of 5
2/26/2025
Very professional and Exelent work
Raul P.
5 out of 5
2/26/2025
Carlos kept me up to date during every step of the process in getting the service completed on the vehicle. Great communication!
Timothy B.
4 out of 5
2/25/2025
I’ve been getting cars maintenance done here for years, and as usual, I can’t say enough about Thomas. He makes sure I’m taken care of to the point that when I call, I request to speak to him, and it’s also to the point that as soon as he hears my voice, he knows who I am which I think is great. I bought a convertible Mustang here years ago, because I had a great experience with the service when it comes to maintenance, and since then I’ve brought 4 other cars here, and not one issues, only positive experience, which all have been mostly through Thomas. I think it’s about time to move him up the ranks, because he’s been working there for many years, and an asset to Raceway Ford. What are you guys waiting for? He should be running Quicklane!
Daisy M.
5 out of 5
2/25/2025
Great service. Efficient, thorough work. Convenient payment methods. Will definitely come back for my future repairs/services needs.

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