Anthony did a great job in solving the problem.
Anthony is always a pleasure to work with.
They did a great job as usual.
He got the job done fast and it is all good thank you all
Part of the service was to have the car washed. My wife picked it up and texted me saying it doesn’t look washed. I told her to ask the guy we were getting service through and he assured her it was washed. I saw it when she got back and it was very blatantly not washed at all. You can tell if there was even water on it but a rushed job, no water touched the outside of the car.
Juan was very friendly and helpful. The maintenance was done in a timely fashion. I asked Juan for help parring my phone to my jeep and he had someone help me with that as well. I appreciate the professionalism all the way around!
Juan was very efficient and both coordinated my repairs in a timely manner and assisted me with transportation. Much appreciated.
Excellent customer service!
Gilbert is a signifcant asset to your organization, thank you for taking such care of my family and I.
Overall I felt the staff was helpful and supportive, but in the end I was without my car for nearly 3 full days yet neither of the two quality issues I brought it in to have corrected were addressed. Clearly there is a disconnect between the service team and scheduling as appointments have no connection to tech availability.
Received a text to pick up my car.
Arrive at dealership to find three people waiting for Laura.
No other advisors were around to help any of us.
Finally Juan arrived and was apologetic. He did not know where
Laura had gone to make us all wait for over 30 minutes.
Gilbert was very pleasant and helpful. He has ordered a part and I am to check back with him tomorrow to see if the parts have come in to install on Thursday. Hopefully, repairs can be finished this Thursday.
Juan Gonzales is an excellent service advisor. He tries very hard to get my car back to me as quickly as possible and is very pleasant to work with. a smile goes a long way!
Anthony was the best stayed on top of my vehicle status I couldn’t be more satisfied with Anthony and my experience with Bob Baker
My service advisor did a great job answering my questions. My Jeep has speedy service and I was able to take the car home in less than 1 1/4 hrs.
Juan is absolutely amazing—very kind, patient, and professional. He was very thorough and communicated everything in a way that was easy to understand. He went above and beyond our expectations. I will keep coming back because of the superior customer service that Juan provided. Definitely one of the best service advisors we have ever dealt with. Thank you, Juan!!
So grateful for Anthony & the technicians at the service dept. Thank-you!
BEST SERVICE EVER!!!GO GILBERT
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