Service was quick and thorough.
Cody is always professional and greets you with a smile! A person can tell that this young man enjoys what he does for a living and goes above and beyond to make sure customer satisfaction is at its highest! Thanks Cody, and Thank you Hill Country Honda for your excellent service!
I found it unprofessional that I take my car to get an oil change and I see the mechanic taking off a part and throwing it on the floor like if it was trash. Later when they give my car back, I feel something hitting the floor and I feel bumps as I'm driving. When I checked, the part that the mechanic threw on the floor was dangling loose and dragging on the floor. I had to waste more time to go back and have it fixed after I had already spent an hour and a half waiting for it to have a simple oil change that should have been finished in only 30 minutes. I just moved to the area and was hoping to have good service here as I did when I went to the Honda in Dallas but I'm very disappointed in the service done on my car at your facility in Hill country. I trusted your team to treat my car with respect and treat it as if it was their own but instead I see mechanics throwing car parts like if they were trash. This is unacceptable and unprofessional.
I found it unprofessional that I take my car to get an oil change and I see the mechanic taking off a part and throwing it on the floor like if it was trash. Later when they give my car back, I feel something hitting the floor and I feel bumps as I'm driving. When I checked, the part that the mechanic threw on the floor was dangling loose and dragging on the floor. I had to waste more time to go back and have it fixed after I had already spent an hour and a half waiting for it to have a simple oil change that should have been finished in only 30 minutes. I just moved to the area and was hoping to have good service here as I did when I went to the Honda in Dallas but I'm very disappointed in the service done on my car at your facility in Hill country. I trusted your team to treat my car with respect and treat it as if it was their own but instead I see mechanics throwing car parts like if they were trash. This is unacceptable and unprofessional.
Great customer service. First time customer and will definitely be back. Thanks Aaron!
The staff and the service was outstanding. A four star Honda shop, that will get my business again in the future.
Daisy and you entire staff were GREAT. But your Fastlane customer waiting area was FREEZING the entire time I was there (and I was wearing a coat). When I asked your staff about it, they apologetically explained that the thermostat is not controllable from their location, but rather is centrally controlled. How can your staff attend to the real-time customer comfort if they have no control over the temperature in the room? Thank you.
I was very pleased with my experience at Hill Country Honda. David Collins provided excellent customer service and I very much appreciated his advice and customer focus.
David gave an outstanding service. He explained everything that was completed on my vehicle. His customer service and appearance is the definition of excellence. The whole service department should give themselves a pat on the back. By my observation, teamwork and great leadership stands out. the whole place was very clean especially the bathroom.
Good communication. Did exactly what was agreed to. Worked me into a busy schedule ahead of appointment.
David was very helpful and courteous. He explained what service was done to my 2019 Honda Pilot
Great service! Thank you????
David was exceptional and well informative regarding our service needs, went above and beyond and took the time to explain additional information/required services at checkout.
I have been so please with the service I received. David was very extremely informative and patient with me.
Everyone was very nice and friendly.
Cody Kyle is an exceptional customer service manager. From start to finish Cody listened to my concerns, provided me a loaner vehicle, and called me to let me know that I was requesting work that was not necessary to the serviceability of my vehicle. Cody and his team's careful evaluation saved me $600,and more importantly, earned my trust. I will confidently recommend others to Hill Country Honda.
I should have gotten in the Honda family long time ago!
Great customer service, will definitely going back!
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