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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Jane S.
4 out of 5
12/7/2023
I have a message on my screen but when I drill down there is no message. How do I getrid of the message alert?
Elena I.
5 out of 5
12/7/2023
Mark helped my situation created by other attendants He was great help and very knowledgeable
Anthony T.
2 out of 5
12/7/2023
Oil change took over two hours and no updates
Julia K.
5 out of 5
12/7/2023
The service department was helpful and patient with my questions. Very nice visit.
Anthony F.
5 out of 5
12/7/2023
He was very knowledgeable , friendly and a great representative of McGrath Volvo
Guy O.
5 out of 5
12/7/2023
Excellent
Alexander H.
1 out of 5
12/6/2023
My final bill was ~$100 greater that the original quote. When I asked why, my advisor said “that’s what it came out to”, no explanation, and she did not know why. To make matters worse, the wrong tire was put on my car and now I need to take more time out of my week to drive out to Barrington and get this corrected.
Linda S.
5 out of 5
12/6/2023
Jasmine is the best! She so ably took care of me and my Volvo! Wonderful to have her on your service team!! Very kind and happy!!!!
Terry W.
5 out of 5
12/5/2023
Great service from Matt. Great follow up and quick service.
Zahra S.
4 out of 5
12/5/2023
Just wish it wouldn’t have taken so long.
Not Provided.
5 out of 5
12/5/2023
The service is always pleasant. The cost of the repairs I’ve ever had are astronomical though. Love my Volvo though wish it didn’t cost so much to repair or maintain.
Christine M.
5 out of 5
12/1/2023
I appreciate Mark's advice and honesty!
Stephen L.
4 out of 5
12/1/2023
A big THANK YOU to Mark and his team for dealing with a very unique and difficult situation. The story of the transmission of the 2015 Subaru Outback may live on longer than the car. Mark was calm and cool, assuring me all along that they will get it right. They did! ????
Leroy M.
4 out of 5
12/1/2023
Explained the procedure for the oil consumption test And contacted me in a timely manner, and explained the roughly length of time it would take to procure all of the parts for the rebuild of my engine.
Grayco Enterprises.
5 out of 5
11/30/2023
As always, excellent service from Mark. Thank you!
Amy S.
5 out of 5
11/30/2023
Fantastic customer service, could not have been more helpful! Thank you -
Carlos D.
5 out of 5
11/30/2023
Exelent
Joan C.
5 out of 5
11/30/2023
Mark was excellent
Carmine R.
4 out of 5
11/29/2023
Mark did his best to fix the problem and be on my way. Thanks Mark. A satisfied customer. Carmine R
Jose C.
4 out of 5
11/29/2023
I like the service provided. Advisor called an UBER and I only had to wait three minutes. I got my vehicle back the same day. This is quick service! Good job VOLVO!

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