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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Ramanan A.
1 out of 5
11/15/2023
The advisor mentioned about a 10K tire rotation but the final inspection report didn't mention about the tire rotation and I am not able to leave a voice note to the advisor.
Scott D.
2 out of 5
11/14/2023
The communication with the service team was choppy. We were told our window fix would take 2 hours. So we dropped the car off and took a loner. After we didn’t hear anything for 3 hours, we called and they said window folks don’t work on Saturday and it would be Monday. That was ok, but we would have planned differently had we been told that. When advised it was ready in Monday, we arrived and learned we should wait 48 hours to wash. That was fine, but when my wife went to the car the window was taped and was never even told. So she went back in and was told oh yes, that will need to be left on there for 48 hours and then you can remove it. It felt very much like the job was unfinished. We could’ve easily just kept the loaner car until everything was completely finished, it’s a brand new car and it just doesn’t feel like it was handled properly with the right communication.
Linda K.
5 out of 5
11/14/2023
Jasmine made sure I knew what was the problem with my car. She was sweet .
Mark L.
5 out of 5
11/14/2023
Great work.
Alina G.
5 out of 5
11/13/2023
Great service
Donald M.
1 out of 5
11/13/2023
The communication between your service department and me was very poor. After not hearing from them for four hours after dropping off my car for my 11:15 AM port appointment, I called them and was told that they diagnosed my car. The part was not in stock and it would take a couple of days to come in. I was given a verbal “over the phone and approved the repairs on the text message. I asked for a written estimate for the repairs however, I never receive it. The car was ready when it was promised. And the work seems to be done correctly..
Camille G.
5 out of 5
11/13/2023
Great job!
Paul S.
5 out of 5
11/13/2023
He was very professional even though quite new. I would utilize him again.
Jeremy P.
5 out of 5
11/12/2023
James was very personable, professional and easy to work with. Thank you!
Franz M.
4 out of 5
11/12/2023
My XC60 runs better than when it was brand new!! I could not be more thrilled!!
Sarah B.
5 out of 5
11/10/2023
Great communication, friendly, and easy to work with!
Tom W.
5 out of 5
11/10/2023
Excellent, friendly service! Great place.
Joyce R.
5 out of 5
11/9/2023
James was wonderful and caring. A 10 star employee!
Nikhil S.
5 out of 5
11/9/2023
Excellent service and communication by James. He walked me through the details on the service required and helped with facilitating the schedule. He was extremely professional and friendly during the entire process.
Leslie F.
5 out of 5
11/9/2023
We always appreciate Marks help and professionalism
John K.
4 out of 5
11/9/2023
Jim communicates well, keeps promise times, and car comes back to me sparkling clean. Nice job Jim !
Mitul P.
4 out of 5
11/8/2023
James was an immense help with getting my Volvo serviced and back to me quickly.
Richard R.
4 out of 5
11/8/2023
Jasmine was fantastic. She checked me right in and gave me updates on my vehicle. I could not find my car when it was done, so she went out of her way to find it, and drive it up front to me instead of calling a porter. You have yourself a great team member.
Akintokunbo A.
5 out of 5
11/8/2023
Thanks for taking care of me
Therese Q.
4 out of 5
11/7/2023
James was exceptional with customer service and provided excellent communication throughout the entire process of my car maintenance and repair. Could not have done anything better!!

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