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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Paul S.
1 out of 5
10/16/2023
Your technician needs to know the tire pressure for each car better and it shouldn't take an hour to correct the problem.
Shannon M.
1 out of 5
10/16/2023
I went to get my tire replaced and 5 minutes after I left the shop my tire light came on. The staff kept giving me different information and when I arrived they wanted to send me away when I was told completely different information on the phone and was told I could be helped.
Dave S.
5 out of 5
10/15/2023
I was happy with the service.
Batbayar T.
5 out of 5
10/15/2023
Excellent service thank you also I’d like to thank my sales person Danny Tran his assistance was so nice. He not only sales cars he pays attention to the people who bought the car.
Donald H.
2 out of 5
10/14/2023
The communication and Dishonesty at the Beginning middle and end the service person jasmine had a major attitude problem towards me when I called in to express my concerns about my car I was told one time after days an days waiting to get a report she tells me they will get to my car when they can I call again she again bad customer service hung up the phone on me twice all in all I will not nor will I referred anybody to this dealership my sales man Fran’s was also very bad communication never received a call from him at all. It took 3 weeks for me to get my car I purchased it on September 21 I didn’t get my car until October 13th WOW
Henery T.
5 out of 5
10/14/2023
Well done.
Pamela K.
5 out of 5
10/14/2023
I always have a great experience at your dealership! The professionalism and kindness of your staff really stands apart. Matthew was really a pleasure to deal with. Thank you!
Laura B.
2 out of 5
10/13/2023
The service advisor was very nice. However, when he came back to provide feedback after the maintenance was completed he had the keys and information for a different car. The bigger issue and why I marked I was unsatisfied with the most recent visit is because we had McGrath replace all 4 tires and complete a re-alignment. However, the technician did not recalibrate the tire pressure after replacing the tires. The tire pressure notification went off less than 24 hours later. For the amount of money paid for the work should be completed correctly.
Liane A.
2 out of 5
10/13/2023
My experience has not been up to par with my expectations from the McGrath brand. This dealership bears the McGrath name but operates like a low level, scheming, sneaky, deceptive, and possibly a criminal organization. We are conducting an inquiry that we hope reveals we have been wrong but it is not likely. When the vehicle was retrieved after 8 days of service for tint removal, ding repair, and side view turn signal repair, it was filthy, the rear seats were reclined (and no one has been in the vehicle since purchased other than the driver), the mileage was 19 miles over the mileage listed in the service report, and the brakes were lose.
Lillian C.
5 out of 5
10/13/2023
I received excellent service. Matthew was attentive, courteous, and competent. McGrath Volvo always impresses.
Jill M.
5 out of 5
10/12/2023
Jim did a great job - excellent customer service!
Daniel B.
4 out of 5
10/12/2023
Matthew was friendly and professional. The service didn’t cost me any money; so all is good!
Thomasine P.
5 out of 5
10/11/2023
Jasmine was professional and extremely polite! Thank you
Michael S.
4 out of 5
10/11/2023
The process from making an appointment to picking up my car after the repairs went well. I received an estimate, and the work was completed on time
Sai Kiran.
5 out of 5
10/11/2023
The service u provided is really too good And I really do appreciate the way u help the customers!!
Suman L.
5 out of 5
10/11/2023
Mark is awesome as always
Christopher C.
4 out of 5
10/11/2023
Mark and Franz are fantastic professionals and even better people. McGrath is lucky to have those men!
Robert B.
5 out of 5
10/10/2023
I appreciate having a loaner till my car was finished, and Mark kept me posted on thec progress. And how nice it was that John delivered it. So happy to be connected with you!
Jose F.
5 out of 5
10/9/2023
Quick service
Gary S.
4 out of 5
10/7/2023
Jimmy was very honest and took the time to explain everything. Would absolutely want Jimmy to be my service rep for life!!!

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