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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Sang L.
5 out of 5
8/4/2023
Great job!
Robert P.
4 out of 5
8/4/2023
Great job as always by Jasmine and your team in service. Unfortunately, last night I noticed the lower front light(below headlight)passenger side is out. Not sure if that was checked or some thing happened since I left there Wednesday afternoon.
Therese W.
5 out of 5
8/4/2023
Courteous and helpful
William K.
4 out of 5
8/4/2023
All matters were handled properly.
George W.
4 out of 5
8/4/2023
Mark was very helpful helping to diagnose the problem before asking me to bring the car into the shop. In the end I did bring the car in and Mark squeezed me in for a tire change that had to be done. Five stars to service dept team.
Aaron G.
4 out of 5
8/3/2023
Friendly service. The adviser even helped load the car with the parts I purchased from the parts department. MyChar
Michele F.
5 out of 5
8/3/2023
it was a wonderful experience. every last part!! thank you so very much!!!!
Joe H.
5 out of 5
8/3/2023
Very helpful
Rachael E.
1 out of 5
8/2/2023
The service did not properly share the oil consumption test that was being performed, the implications and consequences if the test was not properly performed. We are disappointed in the level of service and lack of solutions that were provided. The team should have taken more time to describe the issue, especially since Volvo issued a quality bulletin (which I had to find for myself on the internet).
Tony .
1 out of 5
8/2/2023
I must return again today. There is a broken AC vent that probably occurred during the detailing. It fell off on the drive home when I turned a corner. (I’d be surprised if someone didn’t know this was broken.) I also notice the windows (interior) are not cleaned well. I’ll finish that myself, but for a $300 detailing charge I expected better.
Ana K.
3 out of 5
8/1/2023
Hassan made sure I was aware of what was going on with my car and asked if I was still okay with my decision to wait for it at the dealership
Henry C.
5 out of 5
8/1/2023
Jasmine was very friendly and helpful. She has a very positive attitude. John Keady is also a great manager in the office. He has a great attitude and is very knowledgeable about the vehicles. John and Jasmine are great assets to Volvo of Barrington.
Mary N.
3 out of 5
8/1/2023
I was completely satisfied. Mark told me what the noise was coming from under the hood of my car. Ordered the part to repair it, made appointment and the noise is gone now.
Christopher S.
4 out of 5
8/1/2023
Hassan has been great to work with. He represents McGrath well.
Lauren V.
4 out of 5
7/31/2023
Very friendly and helpful. Arranged for loaner vehicle.
Heather E.
2 out of 5
7/30/2023
The person that checked me in was incredibly rude! When I arrived the bay was full so I parked in a spot so my car was not hanging out in the middle of the parking lot while I waited to check in. She barked at me to move my car in before even taking my name. There is often confusion around my maintenance package pulling up and when I tried to preface that I had one and confirming it was showing she again barked that it was. Not ever 15 seconds later she is trying to charge me for my oil change and insisting that it’s expired. When she finally sees it’s valid she tells me to continue signing and when I do in the wrong spot yells at me as she whips The paper away. I honestly don’t know the last time I was in the presence of someone so hostile.
Elisabeth S.
1 out of 5
7/30/2023
For only an oil change, took way too long.
Rahul S.
2 out of 5
7/29/2023
Only the front of the car was vacuumed. While the service advisor was very responsive and communicated very well, I had to explain that a software update was available for my car and which at first he tried to tell me there was not. After a while he said there was one but it’s hard to trust the ability level of the service department if I feel like I know more about my car then the people servicing it?
Paul S.
2 out of 5
7/29/2023
Bad
Geoffrey B.
5 out of 5
7/29/2023
5 star

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