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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Sally V.
5 out of 5
6/3/2023
Very nice as my sales experience was a little rocky when I bought the car but service has always been super
James R.
5 out of 5
6/2/2023
Provided positive and helpful experience
Michael M.
4 out of 5
6/2/2023
Jasmine was absolutely amazing to work with from start to finish. She is professional, kind and knows the value of relationships. She is a great value to McGrath!
Catherine C.
4 out of 5
6/1/2023
Jasmine was very informative and helpful today. She kept me updated on my car’s progress, offered an Uber when it looked like my service was going to be awhile, had a few laughs and closed the day out nicely. She appears to be a great asset to your team. Great experience!
Glee H.
4 out of 5
6/1/2023
First time customer for service on 2006 XC 90. Mark was very personable and made process easy for someone w limited understanding of repairs, etc. Eould definitely look forward to working w him in future and for his understNding and direction.
Walter H.
5 out of 5
6/1/2023
Much better service than we’re I was going and mark was very helpful as well
Jason C.
2 out of 5
5/30/2023
There has to be more touch points informing customers as to the status of their vehicle. I don’t care if it’s an estimate and something happens to extend the time needed to complete the work. I’m also not expecting a call but a text shouldn’t be too big an ask.
David H.
5 out of 5
5/28/2023
Mark is Always friendly, patient and pleasant . He remembers his customers and takes good care of them.
Gregory S.
5 out of 5
5/27/2023
Nice and efficient
Hilton H.
5 out of 5
5/26/2023
Great service. Made sure I understood everything. Jasmine was great.
Stacy C.
2 out of 5
5/26/2023
See email feedback with pictures. Justin was fine to work with
Michael K.
2 out of 5
5/26/2023
For the first 10 days my car was in for service I did not receive any proactive communication from the service department. I had to call in repeatedly to get any updates.
Max E.
5 out of 5
5/26/2023
Very happy with how Mark handled our situation from start to finish.
Dkmo Llc.
5 out of 5
5/26/2023
Mark is always helpful and friendly.
Tracy V.
1 out of 5
5/26/2023
I called to confirm that my 50,000 mile work and a trailer hitch could be put on during my appointment as I had to take off work as you dealership is a 50 minute drive from my house. They said it would be done that day. Then I get down there and they say the hitch takes 4 hours and they can’t do that day. When they finally put the hitch on the next day they put it on so that the ball was upside down (underneath the tongue)!!! My husband had to get a wrench and put it on correctly.
Joan C.
4 out of 5
5/26/2023
mark was fantastic. thanks
Brandi R.
5 out of 5
5/26/2023
Jasmine is so personable, helpful and fun! Made my dread for the day a positive experience!!!
Aliaksei Z.
1 out of 5
5/26/2023
When I bought a new battery replacement of my battery wasn’t performed even I paid 200$ last time just for diagnostic and was told when I bought a battery it will be replaced for free
Correen K.
5 out of 5
5/26/2023
Justin was very helpful and explained everything. I don’t remember having this explained to me before and really appreciated it.
Sue D.
5 out of 5
5/26/2023
Mark, is always courteous. Explains what they are doing & the car is ready on timely manner

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