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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1418 reviews 60%
4 star 585 reviews 25%
3 star 60 reviews 3%
2 star 156 reviews 7%
1 star 138 reviews 6%
Review Us
Richard O.
5 out of 5
1/24/2024
Mark is a real asset to your organization.
Kristin D.
4 out of 5
1/23/2024
Matthew was awesome ????. He checked on me in the waiting area and the diagnosis was fast!! My overall experience was excellent! It’s also nice to be noticed and greeted by my sales person, Alan!
Josh H.
2 out of 5
1/23/2024
Jasmine was one of the most unhelpful people I’ve ever encountered. She was rude, condescending, absolutely refused to provide any explanation of any of my questions, did not properly keep us up-to-date. She seemed overwhelmed, she was rude to both myself and my wife in separate conversations on the phone, and your other service advisors witnessed how rude she was in person when I went to pick up my car. I questioned one of the charges, and all she kept telling me was it’s on my computer, this is what you owe, “find a way to pay for this if you want your car back.” And for the record, she was wrong, and the charge was incorrect, and was lowered. She never acknowledged this. She never apologized. She continued to argue with the other service advisor about lowering the charge. I did discuss this with assistant manager when I picked up my car, but if Jasmine were the only person working at Volvo McGrath, I would never come back to the dealership. It was that bad. She should not be treating customers, she should not have customer interactions, if she worked for me, I would fire her on the spot.
Saul B.
5 out of 5
1/23/2024
I was completely satisfied . He took time and answered all my questions .
Kathleen M.
4 out of 5
1/23/2024
I wish the car wash was available though.
Jeffrey H.
1 out of 5
1/23/2024
Very disappointed that no car wash was available. Claim that it was too cold outside to wash cars seems odd. Driving home past a local car wash business and they were washing cars with no problem. Someone could have at least cleaned the windows and lights with a paper towel for safety reasons if not for customer accommodation.
Cheryl O.
5 out of 5
1/23/2024
Jasmine took great care to ensure all of my needed work was completed. Excellent communication and very thorough. I appreciated you getting me in for service so quickly.
Helene P.
5 out of 5
1/22/2024
Everything was great!
Meghan G.
5 out of 5
1/21/2024
Jasmine was great!
Vita Z.
5 out of 5
1/21/2024
very helpful
Wayne W.
5 out of 5
1/19/2024
Mark is always great
Spriggs (.
5 out of 5
1/19/2024
Fast and efficient service!
Lukasz M.
4 out of 5
1/19/2024
Super nice and very professional. The car vas ready 15min before I expect it. Good job.
Dan L.
5 out of 5
1/18/2024
Simon was professional, thorough, and personable.
David A.
2 out of 5
1/18/2024
You guys stuck my daughter with a car that had rusting and electric and window issues.. Had to trade in a few months after we bought it. Never fixed her bad non working dash. Even tho you said you would... Tried to give her 4k for a car I spent over 10k a few months back.. Other then that great job. Failed at management leve. I already swayed a few buyers from buying there. I never will buy at mcgrath or recommended your company to anyone again. I know that the original sales guy and the service team did good and tried. Stop messaging me or emailing me. Good luck... management chose to screw one family and they lose 10x more... I tried many times...
Bernard E.
5 out of 5
1/17/2024
Quick and easy.
Michael S.
3 out of 5
1/17/2024
Matt kept me informed and assured me the issue would be resolved.
Thomas M.
4 out of 5
1/16/2024
I can’t imagine having a better car service experience!
Emily S.
5 out of 5
1/16/2024
Friendly staff, very knowledgeable and helpful.
Francisco J.
1 out of 5
1/16/2024
very bad communication about the cost of the work, they do not let us know the cost beforehand and it is very expensive...an oil change is 204 dollars

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