About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 1847 reviews 64%
4 star 601 reviews 21%
3 star 84 reviews 3%
2 star 161 reviews 6%
1 star 183 reviews 6%
Review Us
Ryan D.
5 out of 5
3/3/2024
Julia was very good at explaining every aspect of the services performed. She was also friendly and professional.
Ryan B.
5 out of 5
3/3/2024
Very attentive and great customer service.
Scott S.
5 out of 5
3/3/2024
She looked happy to help me. Took time to walk over the services.
Erin C.
2 out of 5
3/3/2024
Estimated wait time was half the actual wait time.
Cesar A.
3 out of 5
3/3/2024
Everything was fine, only issue took very long just to be told what the issue was with my vehicle. Only complaint I have
Jeannie F.
2 out of 5
3/3/2024
This is not David's fault. The touch up paint did not match we are not satisfied.
Alejandra O.
5 out of 5
3/3/2024
Very friendly always makes you feel welcome. Answered all my questions and always keeps me updated on my vehicle.
Paul M.
2 out of 5
3/3/2024
A glow kit was found underneath our car, much to our great surprise, and that was removed, but as we have discovered today, March 2 after getting our car back yesterday, to our increasing shock an Aftermarket sound system is also hanging down inside the car. Why wasn’t the glow kit and the aftermarket sound system found with the 84 Point inspection that we were entitled to. We were also entitled to the Carfax before purchase, and that never happened either. Failure to disclose these things must be accounted for.
Maura F.
5 out of 5
3/3/2024
Very attentive! Needed to be Out by 9:30 David made sure I was!
Desiree M.
5 out of 5
3/3/2024
The whole team was great and effective. Thank you all!!!
Richard G.
4 out of 5
3/3/2024
Honest, straightforward communication... ????????
Rafael R.
5 out of 5
3/3/2024
Joseph provided a good service to me and correctly informed me about the status of the work
Maryann J.
5 out of 5
3/3/2024
Great work all the way around. I really appreciate the communication and helpful staff. Very efficient!
Eduardo S.
4 out of 5
3/2/2024
The service manager who managed the services performed on our vehicle, Zach, was professional, personable and provided timely updates on the status of the work while we waited. Thank you, Zach!
Jeff K.
5 out of 5
3/2/2024
Service provided was prompt and courteous, thanks!
Alondra G.
4 out of 5
3/2/2024
My service tech Quinton is attentive and gives great service every time I visit MGH St Charles. Quinton is knowledgeable and always pleasant to work with. I look forward to my next oil change because I know I’ll be in great hands. Quinton deserves employee of the month.
Lee K.
4 out of 5
3/1/2024
I didn’t feel pressured, when I come in for an oil change. That means a lot to me.
Joseph V.
1 out of 5
3/1/2024
Had a 10:30 appointment to replace 2 trim pieces was told my vehicle is ready went to parking lot to get the vehicle checked the trim and was still f ing loose this was at 1:00 took it back in and somehow magically was fixed in about 20 minutes and by the way this was the 3rd or 4th appointment to fix the same problem. Not acceptable very frustrating and disappointed also called multiple times and left name and number never got a call back
Eric M.
5 out of 5
3/1/2024
TJ and Michael Austin were excellent on handling my issues w/my 2015 Honda Pilot Thx Eric
James D.
3 out of 5
3/1/2024
Experience was bad all around except for the people. All very friendly and willing to help

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.