McGrath Honda of St. Charles Auto Repair Service

Friendly stuffs. Understand customer needs.

Great job

Very professional and efficient service!

Noah did a great job

Delyan gives me the best service every single time I visit the store

Kevin was great

Kevin is great, explained everything in detail. It was smooth and quick

Joseph was very cordial and explained the maintenance process in detail. He answered all my questions relating to tire rotations and oil changes.

Outstanding service throughout from checking in and being informed of what will be done, what has been done and what's recommended. Professional, courteous and timely. Please recognize Dan Eugea and Service Tech Sidney Maloney for a job well done.

Zach is a first rate credit to your dealership.

I’d be more than happy to complete the survey. I had an excellent experience! Thank you!

I was hearing totally different stories each time . My experience tilll my last visit was great I recommended Honda st Charles to everyone but this time it was really bad . I was hearing different stories from each person. And I kept trying to call after , it was on hold all the time.

Erin was very upbeat and attention to detai.and cj and tj made me feel special they always remember me! ??

Looking forward to working with Noah to complete the job.

The person who initially did my intake was unaccommodating and unpleasant in nature resulting in a disagreement over services rendered during my previous visit just a few days prior. The problematic tire was previously worked on and needed to be replaced entirely. I only purchased my vehicle two months ago and I am unhappy with how problematic it has been and difficult to fix.

Communication was clear, on point and dropoff/pickup was a breeze. Appreciated the offer of a loaner vehicle and the professionalism. Bryan was very helpful

Zack was great got the job done quick and was super helpful he did this all while training someone new and the new guy was extremely helpful and nice as well keep up the awesome service guys

I am writing to express my disappointment and frustration with regards to the vehicle I purchased from your dealership. Unfortunately, I believe that the vehicle you sold me is a lemon. Since taking possession of it, I have encountered numerous issues that have made me question its reliability and safety. When I decided to purchase the vehicle, I had placed my trust in your dealership and expected a quality and reliable product. However, this experience has shattered that trust and left me with a defective vehicle that doesn't meet the standard of functionality and safety that I reasonably expected. I hope that your dealership values its reputation and customer satisfaction. However, I have made the decision to part ways and never use your services again or recommend your dealership to anyone. I don't expect anyone to care because this is now my problem to deal with. Just as the service representative told me this is what you may face with high mileage cars. Offering no options for repair is what truly hurt me. As hard as I work I will not pay $9000 to this dealership for a new engine. I will go elsewhere to try to preserve the life of the engine for as long as I can.

Noah was very cordial and very informative about services.

Everyone is super friendly & the service department is very efficient.