It is always lovely to deal with competence.
Kind , friendly and helpful
James is an excellent service rep.
Outstanding service as always- your service is the standard by which I judge all others!
Great service. Thanks to Gabi.
Gaby was great. Friendly and knowledgeable. Enjoy having her as my service rep.
Great service, very detailed report and timely follow up!
He was very helpful and explained everything that I needed to know. Was a great experience, so thank you!
Needed my car serviced quickly. Had an appt with Chris. He had my paperwork ready when I walked in at 8:20 and had the car and paperwork ready when I walked back in at 10:15. Very efficient and always delightful. I hate the new Lexus grill but Chris would be the reason I’d get another one.
I’ve been working with Juan for years, very satisfied with the professionalism. Thanks that all you do.
Tammy Simone has always been the best Service Rep she always ensures I get the best service experience!!
Mike always provides incredible customer service.
All began and ended well.
Always a pleasure to work with Mike!
Andrew is always wonderful to work with - he is prompt and takes care of things! Thanks Andrew!
Service and Customer Care Outstanding Thanks Gabby!
Gaby was out to lunch when I came in a few minutes early for my appointment, so Jay Khan provided a helping hand. He was wonderful! when I came to pick up my vehicle Gaby had stepped away and Jay filled in again. Exceptional service. I was still there and he saw me and brought Gaby over so that I could meet her, again exceptional and professional. Excellent team work!!!! I can say that in meeting and talking with her I will enjoy the experience of having my vehicle serviced there. They are both very professional and provided exceptional service!
Great work in training your teams!
One of the improvements I would like to see expedited is, that Lindsay Lexus of Alexandria car owners, whom have complied with recommended maintenance services throughout ownership, like I have, should be offered "Extended Warranty Arrangements".
Please expedite this reasonable recommendation from a long time compliant customer.
We’re very happy to have Tony and Lindsey taking care of our cars.
Juan consistently provides courteous and superb service; the best we've ever encountered in 50 years of owning cars.
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