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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
David G.
4 out of 5
3/14/2024
Chad Larson is the best service manager my truck had an oil change and alignment and he did it no problem it came out excellent I take my car and my truck there for all my services go see Chad Lawson if you have any problems with your car he'll take great care of you
April F.
5 out of 5
3/14/2024
Great job! Thank you!
April P.
5 out of 5
3/14/2024
Chad is the best service advisor. Give him a raise :)
Perdette S.
5 out of 5
3/14/2024
Great service
Linda C.
5 out of 5
3/13/2024
Thank you!
Alexander I.
5 out of 5
3/12/2024
Always courteous and pleasant.
Frank V.
3 out of 5
3/12/2024
Got to my appointment and Mike Mills , Explained what I was having done and how long it would take . Came back and checked if I had any problems . Went out of his way to make sure I was Satisfied.
Kathleen R.
5 out of 5
3/9/2024
Mike is always very helpful and explains everything as it goes along I appreciate his service very muthat just hurt
Robert R.
4 out of 5
3/8/2024
I could tell that the service department was very busy and there was some delay in communications, but overall I'm pleased with the results.
Huy P.
5 out of 5
3/7/2024
Great service
Julia S.
5 out of 5
3/6/2024
I had an amazing experience Mike Mills is great staff was very friendly!
James R.
5 out of 5
3/5/2024
Mike mills takes great care of my vehicle great guy, super knowledge and experience he is the reason, along with superior mechanics, i keep returning to grody ford carlsbad
Arthur Alan.
5 out of 5
3/2/2024
Amazing people and service
Richard N.
4 out of 5
3/2/2024
It's cheaper to have the oil changed elsewhere but your service is number one. You checked out the whole explorer and found a nail in my tire. It could have been a big problem because we were taking a trip the next day. Great job. Money well spent.
Brian B.
5 out of 5
3/1/2024
Our Sales Rep Manny did an outstanding job of finding the vehicle we were looking for.
Kevin T.
5 out of 5
3/1/2024
My experience was great, as always. Michael Mills made sure that I was kept informed of the status and when my vehicle would be ready for pickup. Ken Grody Ford is fortunate to have such a dedicated and professional employee.
Juan R.
5 out of 5
2/29/2024
Very responsive,on time and actually got my truck completed sooner than I expected.
Donna B.
1 out of 5
2/29/2024
When picking up my car I had to wait an hour for the person who had my key to come back from lunch because they did not put them on the 'board'. Obviously everyone said sorry but still not acceptable-perhaps have a better system in place so this doesn't happen again??
Dene S.
4 out of 5
2/29/2024
Thank you for helping me with my car Chad ????????????! You have been my amazing customer service advisor for over 23 years!!! I always get the best service! ????????????????????
Jerry N.
5 out of 5
2/29/2024
Mike as always provides the best customer service!

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