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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Ryan A.
2 out of 5
2/3/2024
Worst experience ever
Brady R.
5 out of 5
2/3/2024
Chad is the best and he always makes sure that I can get an appointment and that everything is taken care of properly in the shop. Excellent service every time Ken Grody CARLSBAD is the BEST Ford service in San Diego County.
Jennifer P.
5 out of 5
2/2/2024
Whenever I need service for my Ford I always call Chad. He's always friendly, professional and communicates. Now, my whole family goes to Chad for our 2 Ford vehicles.
Carl M.
5 out of 5
2/2/2024
Chad was excellent and very informative
Ralph M.
5 out of 5
2/1/2024
Awesome place for service
Robert H.
5 out of 5
2/1/2024
Yes very nice n courteous thank you
Joe B.
5 out of 5
2/1/2024
I was very happy with the service I received. As usual Chad Larson took very good care of my vehicle and me.
Franklin G.
4 out of 5
2/1/2024
Chad was extremely understandable, hes help me countless of times before , but this time i didnt have an appointment so he told me the perfect time to come back & he’ll take care of it in a fashionable manner .. Found the issue immediately . Very Polite , Very professional . Thank you Ford .
Andrew S.
5 out of 5
2/1/2024
Very pleased
Dave J.
4 out of 5
1/31/2024
I’m visiting from Canada and had something that had to be dealt with and Chad got me in right away. Not a time consuming part ( splash guard) but I did not want it hanging off once I hit the snow for the drive back. I usually get my oil changed each year when I make the trip down, everyone I deal with there is excellent. Chad was especially helpful, please keep him happy.
Matthew C.
5 out of 5
1/31/2024
Angel was able to handle my two issues with no problem and is always so friendly and helpful. I appreciate the whole team at Ken Grody! ABSOLUTELY love my truck
Sarah C.
5 out of 5
1/31/2024
Great service. Prompt and efficient. Thank you.
Linda S.
5 out of 5
1/31/2024
I would not want to work with any other service advisor than Mike Mills. He is professional, conscientious, thorough, respectful, and friendly.
Duncan L.
4 out of 5
1/31/2024
Chad Larson is awesome. Ken grody ford is privileged to have that gentleman
Heather R.
4 out of 5
1/30/2024
Chad is the best front man ever. Service completed as planned.
Burness Flooring.
5 out of 5
1/30/2024
Thanks
Michael F.
5 out of 5
1/30/2024
Great communication with customers on service details
Steven S.
4 out of 5
1/28/2024
Mike Mills is the best. He listened to my concerns and provided informative information back. My vehicle was serviced quickly and correctly. Picking up my vehicle was great too (I don’t know the counter persons name ) but she was quick and efficient. The only not so great is…. too many vehicles stored in the service dept drive entrance. It gave a false impression of poor organization and risky to drive into because of crowding.
Tim O.
4 out of 5
1/27/2024
Chad has been the Ford service Tech for me for many years. He does an excellent job. Great guy to work with.
James B.
4 out of 5
1/27/2024
My wife and my daughter brought my truck in for service yesterday. Chad took care of them as expected. I’m at home with the surgery on my foot and couldn’t bring the truck in so I asked my wife if she could do so well knowing that Mr. Larson would take perfect care of getting the truck serviced didn’t take but little more than an hour and a half and she was out of there next week I’m gonna have her bring in my Lincoln. Thank you so much I can’t say enough about Chad Larson. I’ve been going to him for over 20 years James B

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