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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Victor C.
5 out of 5
8/22/2024
Very grateful for the service and attention from Angel. He was very kind, very knowledgeable about his work and very efficient. Thank you Angel.
Murphy Family.
5 out of 5
8/22/2024
Angel did a great job!
Matthew H.
5 out of 5
8/21/2024
Ken Grody carlsbad has excellent service and Chad kept me informed each step of the way. Always receive the best service
Neil T.
5 out of 5
8/21/2024
Angel was great. Super quick and explained very well everything.
Linda R.
5 out of 5
8/20/2024
Chad L. Is a terrific representative for your business. He is so kind and attentive!
Joseph C.
5 out of 5
8/20/2024
Chad is always great. He is very professional and his knowledge of my vehicles service needs keeps my Escape in tiptop shape.
Sinisha P.
5 out of 5
8/20/2024
Excellent
Ralph M.
5 out of 5
8/19/2024
Awesome service
Irene H.
5 out of 5
8/17/2024
Angel provided excellent customer service.
Michelle M.
5 out of 5
8/17/2024
Always the highest level of customer service. Especially thanks to my service advisor Chad
Susan H.
4 out of 5
8/16/2024
Chad is the best service manager. Excellent customer service, does his job extremely well!!! Answers questions, follows up with details. He knows the product well. My Ford very happy to have Chad!!
Carl H.
5 out of 5
8/16/2024
Chad did a great job making sure I got in and out quickly. Excellent service
Connor R.
5 out of 5
8/15/2024
Mike Mills was fantastic to work with. While my vehicle has had numerous issues, Mike has always been a delight to work with. He is responsive and you can tell he truly wants the best for his customers.
Murphy Family.
5 out of 5
8/14/2024
Great service and follow-through
Brian J.
1 out of 5
8/14/2024
I brought my car (Ford Ranger) in first thing Friday morning. Heard nothing until Tuesday of the following week. Didn’t get my truck back until Thursday. I had to repeat several times the issues I was having, including sending the service adviser a third party picture of a damaged warrantied part. When I picked up my truck no one spoke to me about anything that was done. The sounds coming from my rear axle are still there despite supposedly replacing a damaged CV axle valve. I fear more is wrong with my drive train. I’ll NEVER use your dealership again for service or purchasing another vehicle.
Luz M.
5 out of 5
8/11/2024
Thank you!
Gregory Charles.
5 out of 5
8/10/2024
Chad Larsen always provides us with great service.
Julian G.
5 out of 5
8/10/2024
Always a great service experience at Ken Grody!!
James W.
5 out of 5
8/9/2024
Chad is very skilled at his job and is very personable and helpful.
Tracy R.
5 out of 5
8/9/2024
Very professional and friendly

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