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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Melvin P.
5 out of 5
12/30/2023
Chad's great
Marla C.
2 out of 5
12/29/2023
When I checked in at 0900 I relayed to the service advisor I needed a normal service and my windshield rubber was starting to peel at the bottom center. He said he would check to see if the part was present and he would contact me when he knew. The service would take between a hour to a hour and a half so I had my wife pick me up. Jump to 2PM and hadn’t heard nothing with the exception of a 11Am text saying I was in good hands and that I will be notified when done. So at 2PM we go to the service department and I go to the desk and was informed my vehicle was done. Was never notified. Also my windshield rubber was never reported on my check in sheet. The receipt/report was printed at 10AM! Went without my vehicle all day.
Ralph M.
5 out of 5
12/29/2023
Awesome service
Kimberly C.
5 out of 5
12/28/2023
The service dept (primarily Mike) always takes such good care of us. Thank you to Ken Grody Ford!
Jeanette S.
5 out of 5
12/23/2023
I trust Ken Grody to do a good job, and they do. The staff is excellent and Mike especially is great!
Frank B.
5 out of 5
12/23/2023
Great service. First time customer. Will return for sure
John S.
4 out of 5
12/23/2023
Chad is second to none.
Ray O.
5 out of 5
12/23/2023
Chad Larson was very good in keeping us inform throughout the service
Paul E.
5 out of 5
12/22/2023
Chad always works hard with his team to resolve any issues we have with our truck and provides knowledgeable advice.
Tracy S.
4 out of 5
12/21/2023
The reason I come to Ken Grody Ford is because of the customer service that is provided by Mike Mills. As long as he works there, I will always return.
Michael N.
5 out of 5
12/21/2023
Chad was professional, courteous and timely. He got me in and out in record time and I'm very thankful for the service I was provided. Another outstanding job from Chad and his maintenance team. Thank You!
Robert P.
4 out of 5
12/21/2023
The work was done properly. Mike is very friendly and very professional. Due a shortage of mechanics, the work took several days longer than expected. I am satisfied and will continue to use Ken Grody Ford to service my Ford Edge .
Virginia H.
5 out of 5
12/21/2023
So grateful for Michael Mills - so professional and service oriented. Thank you Ken Grody Ford for hiring such great people!
Tylerroger Roberson.
4 out of 5
12/21/2023
Please, I’d be more than willing to give feedback and my experiences with Ken Grody and Mr. Larson. Thank you Tyler Roberson
Julia F.
4 out of 5
12/19/2023
Chad is great
Kevin W.
3 out of 5
12/19/2023
Mike Mills is the gold standard for service. He listens, is knowledge and got my truck in and out efficiently.
Rick D.
4 out of 5
12/18/2023
Service is wounderful
Candace C.
5 out of 5
12/18/2023
?????? mike!!!
Thomas S.
5 out of 5
12/17/2023
Chad the service supervisor was so friendly and communicative! He went above and beyond!
Stevan T.
5 out of 5
12/16/2023
Chad kept me informed as car was getting worked on. Thank you Chad!!

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