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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Gayle A.
5 out of 5
12/6/2023
I always receive excellent customer service at Ken Grody Ford!
Praveen S.
2 out of 5
12/6/2023
Dropoff went fine and staff was friendly. At pickup after paying for the bill I had to wait over 20 minutes for my car. Then I went and asked the cashier again and then I had to wait another 10 minutes to get my car. I don't understand why it takes so long to get the car and I had to be somewhere and this was a bit of an inconvenience.
Matthew C.
4 out of 5
12/5/2023
Ken grody would not be what it is without chad. He has always been our guy for all the cars we buy from you when they need maintenance or repairs.
Judy W.
5 out of 5
12/5/2023
The car is running well & I appreciate Michael Mills & his feedback.
Alan A.
5 out of 5
12/5/2023
Service team was awesome
Daniel E.
4 out of 5
12/3/2023
Mike Mills always goes above and beyond to make I’m taken care of. He’s why I keep coming back!
Myron M.
5 out of 5
12/2/2023
Michael is always very helpful
Chanthamaly B.
4 out of 5
12/2/2023
Chad Larson and his team are the best! They always take such good care of my car, and are very thorough! I took my car in for regular maintenance, and they found a coolant leak. Chad was so helpful in getting me a rental, so they could fix the leak. As long as Chad and his team are here, I will always be taking my car here!
Jack B.
5 out of 5
12/2/2023
Chad Larson always exceeds expectations & is by far the best customer service interaction I've ever had dealing with vehicle issues.. 10/10
**** T.
4 out of 5
12/1/2023
All good. Service person was awesome. However it took 15+ minutes to get my truck after paying. In that time over 30 employees walked by me, some multiple times, and nobody inquired as to why I was standing there so long. I finally went back to the cashier and asked her to call for my vehicle again.
Debra L.
4 out of 5
12/1/2023
Above and beyond as always Chad is the best.if you want your vehicle fixed right go here
Theresa O.
5 out of 5
12/1/2023
As usual, Chad did great work, and took care of everything. Also, great communication. Thank you Chad!!
Kevin C.
5 out of 5
11/30/2023
My experience has exceeded expectations and is greatly appreciated. The service team makes it very easy to get my truck taken care of.
Rod H.
5 out of 5
11/29/2023
Chad, Hector, and the whole team were outstanding.
Diane Q.
5 out of 5
11/29/2023
The service was great and the car looked fabulous I couldn't be happier!
Kristen S.
5 out of 5
11/28/2023
Chad is great! Always super helpful and goes the extra mile.
Wende E.
4 out of 5
11/28/2023
Mike Mills is an absolute asset to KG Ford. I came in without notice to get an oil change and Mike said, “no problem!” and then got me back on the road in just over an hour. I’ve been coming here for 25 years with my Fords (purchased 4 through your dealership) and will continue to come! Thank you!
Felice B.
5 out of 5
11/28/2023
Chad us always very helpful and professional
Linda R.
5 out of 5
11/25/2023
Chad is simply terrific! He keeps us loyal to Ken Grody Ford????
Barnett (.
4 out of 5
11/23/2023
Chad and GROODY FORD together give you the best customer service. They went over and above what I asked for and came up why short of what others told me it would cost. For North San Diego your not going to do better. Thanks Chad!

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