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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
William R.
4 out of 5
10/10/2023
Made an appointment with Chad, and as always all went off without a hitch. In and out. Made it all painless.
Mark C.
4 out of 5
10/10/2023
Mike is great curious why my next service is only 5000 miles not 10000
Frank R.
5 out of 5
10/8/2023
Everything was done as expected.
Ferdinand C.
5 out of 5
10/8/2023
Thank you so much !! Happy to have Ken Grody as my dealer of choice for service!
John G.
5 out of 5
10/7/2023
Keep up the great work Chad????
Bill S.
5 out of 5
10/7/2023
Great from start to finish
Eric L.
4 out of 5
10/4/2023
The Chad is great!
Frank H.
5 out of 5
10/4/2023
Good fast work thanks
Edward G.
5 out of 5
10/4/2023
Great service! Chad was able to get it completed in a few hours! Thanks!
Jason V.
5 out of 5
10/3/2023
Chad is always fantastic
John G.
4 out of 5
10/3/2023
Chad is my CHAMPION ????
Duncan L.
5 out of 5
10/3/2023
Chad Larson is amazing. He updated me and explained everything
Gregory Charles.
4 out of 5
9/30/2023
Chad always does an excellent job. He’s a main reason that we keep coming back to Ken Grody ford.
Michelle M.
5 out of 5
9/30/2023
As always the customer service is beyond excellent.
Jose L.
5 out of 5
9/28/2023
Good job thank you.
David H.
4 out of 5
9/27/2023
Ken grody is one of the reasons ford is the best
Sinisha P.
5 out of 5
9/26/2023
completely satisfied
Ann B.
4 out of 5
9/26/2023
Chad Larsen did a fantastic job of explaining how my car would be fixed and helping me with a rental car for the time that my car was in the shop.He went out of his way to get to the problem why my car was not running and stopped at nothing until it was fixed. He treated me like family instead of just a customer. I will always have my car serviced here because of him!
Victor R.
2 out of 5
9/26/2023
Service time took longer than usual. A little over 2 hours and I still hadn’t been notified. I had to come in and ask. This is the first time this happens thought but over all I love your service. Thank you
Kim S.
5 out of 5
9/26/2023
Chad is an excellent service manager and always provides great customer service. He patiently answers questions.

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