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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Lisa O.
4 out of 5
9/26/2023
Chad Larson at Ken Grody Ford was extremely helpful, knowledgeable, accommodating, friendly, and seems to understand what real customer service means! This is so rare nowadays and I appreciate such great service. My car is running so much better now, and I’m so glad I had a representative who made it happen. I initially came in for service, and there was a little confusion about my warranty. I had to figure out my warranty situation and reschedule the appointment so not to be charged. Fast forward a week later, I was able to find my warranty documents. It also took a little added effort on Chads side to figure out my warranty coverage, and make sure it was processed. He never expressed any aggravation or impatience. Instead, he went the extra mile and was friendly too! Amazing! I’m so appreciative!!
George F.
5 out of 5
9/23/2023
Service was done in timely manner.
Seth S.
5 out of 5
9/23/2023
Chad is always very helpful.
Damien S.
4 out of 5
9/23/2023
Mike did a great job communicating complicated issues with my SUV
Frank H.
5 out of 5
9/23/2023
Mike is the best as a service writer.
Adolfo S.
5 out of 5
9/22/2023
Great , work!
Charla B.
4 out of 5
9/22/2023
Thank you for honoring our service coupons!
Johnny R.
5 out of 5
9/22/2023
Service representative was very professional and answered all my questions. Very knowledgeable.
Loren L.
4 out of 5
9/21/2023
Got the repair done easily and quickly.
Lucas W.
5 out of 5
9/21/2023
Chad did an excellent job and was extremely helpful!
David K.
5 out of 5
9/21/2023
Awesome
John M.
4 out of 5
9/21/2023
Chad is an outstanding service representative
Peter D.
5 out of 5
9/20/2023
Great service
Jim Webb.
5 out of 5
9/19/2023
Chad Larson and the crew are just awesome!
Technical Systems.
5 out of 5
9/19/2023
Chad has been my guy for over 20 years. He always provides excellent service!
Selby R.
4 out of 5
9/17/2023
Just want to thank Chad for going above and beyond helping me with my trucks issue. It’s reassuring that Chad , Ken Gordy Ford Carlsbad and Ford Motor Company. Had my back from the beginning. Thank you so much
Christian T.
4 out of 5
9/16/2023
Was really in a pinch with that flat tire going out. Mike came through, was understanding and communicative, clear and easy to work with. Gave a trustworthy assessment. I was really appreciative of his efficiency and flexibility on the urgent matter. Was happy a bad situation was made easier. Thanks Mike!
John D.
4 out of 5
9/15/2023
Under promised and over delivered. Clear expectations would have also been good. Carlsbad is way out of my way and I ended up wandering around while I waited for a 3pm delivery. It was ready by 1100am.
John S.
5 out of 5
9/14/2023
Chad is second to none. Ken Grody exceeds my service expectations. Your La Mesa counterparts could learn from you.
Patrick M.
4 out of 5
9/14/2023
The overall service was excellent. The only negative is the cost of replacing the windshield wipers. $60 is outrageous. If I would have known the cost I wouldn’t have had that part of the service completed. I could have gone to a auto parts store and them and they would have installed them for free for half the cost that you charged. You could than that. Just saying.

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