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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Gary Y.
4 out of 5
9/14/2023
Chad is the best, and so is Ken Grody. I have purchased our lease six vehicles from you guys. I must be satisfied.
Lee S.
4 out of 5
9/13/2023
Michael Mills is a rockstar
Lizel C.
5 out of 5
9/13/2023
Great service
Daniel H.
5 out of 5
9/11/2023
Mike Mills is the best. We drive from Temecula because of the top notch service he provides.
Ann Augusta.
1 out of 5
9/11/2023
Had it serviced and no problem until a few days later. Engine was shaking and found 4 loose screws by the motor. Towed it back to you. Chad called and said it was ready to go BUT HAD NO IDEA WHAT HAPPENED. It remains a mystery. I think I should be reimbursed for the service charge. This was definitely an inconvenience.
Jerry N.
5 out of 5
9/8/2023
Mike always is the best!
Ricardo V.
5 out of 5
9/8/2023
Michael took care of servicing my truck fast great guy .
Richard O.
2 out of 5
9/7/2023
Had a 9:00 am appointment for oil change. Arrived at 8:40, I waited and service finished and billed paid at 10:20, car finally brought out at 10:45. I had a coupon for $46.95. Bill should have been $51.99, instead first tried to charge $58.66, until I reminded cashier I had the 46.95 coupon, so she knocked off $5. I knew she still overcharged but no big deal only a $1.57 overcharge, but it was a lesson learned. If Grody cheats on the small items, it will cheat even more on the large items. Lesson: do not buy my next Ford from Grody. Note: The service advisor was very nice.
Michelle C.
1 out of 5
9/6/2023
Resolution to my issue is taking too long, no follow up. When I first completed the survey regarding my roof, I was contacted by Paloma to find a resolution and asked to update my surelvey to a positive response and was assured the issue would get resolved. I updated my survey response positively, and still have not had the issue resolved. This was over 2 months ago
Kurt B.
5 out of 5
9/6/2023
Great service as always.
Leah L.
5 out of 5
9/6/2023
Everyone I I had the pleasure of interacting with @ Grody dealership were friendly & efficient! Thanks to all!
Kevin T.
5 out of 5
9/6/2023
Outstanding service, as always
Julio G.
5 out of 5
9/6/2023
Amazing Job, would come back every time for my vehicle services. The team here at Ken Grody Ford is Amazing!!! Thank you
James B.
5 out of 5
9/3/2023
Chad was amazing.
Yuji I.
2 out of 5
9/2/2023
It wasn't a great service experience due to the fact I had to wait and follow up for over 4 weeks. Chad is a great guy, though.
Eric B.
4 out of 5
9/2/2023
Thank you.mikes awesome.
John V.
5 out of 5
9/2/2023
Great first time visit!
Karen Y.
2 out of 5
9/2/2023
I asked flor and paid for Micheline tires but when I got home I looked at them closely and you put cheap Hankook tires on my car. I am VERY unhappy!
Robin P.
1 out of 5
9/2/2023
My car door needs to be fixed regardless of my warranty expired. It is a manufacturer defect and not safe! They said there was nothing they can do but if they wanted to fix it, let could. I have bought 3 cars there I will stop buying ford's if this is how they treat a hood customer.
James H.
1 out of 5
9/1/2023
Mike was on vacation. Whoever took my service request in his place did't bother to check my history and gave me non-synthetic oil. Since I have been having yearly oil changes because of low mileage this will not work for me. This is the first time that I have been unhappy with your service since 1981...

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