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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Paul E.
5 out of 5
9/1/2023
Chad our service rep is the best!
Gregory Charles.
5 out of 5
9/1/2023
Chad has always provided me with excellent service.
Jonathon B.
5 out of 5
8/31/2023
All staff were completely friendly and courteous. My vehicle was handled with the utmost care and professionalism
Izabela B.
4 out of 5
8/30/2023
Mike is awesome! He always figures out what's wrong with my little Fusion and calms my anxiety. Thank you!
Karl B.
4 out of 5
8/29/2023
Finished on time. Work seems well done, based on improved behavior or car.
Patricia R.
5 out of 5
8/28/2023
Excellent service thank you so much ???? Michael Mills you are very kind thanks so much
Andy C.
2 out of 5
8/27/2023
The work they did to the transmission so far is great and its working but When we showed up to pick up our Expedition, we noticed that there were scratches and chips all the way down to the primer!!! We are irritated and disheartened to say the least. When we brought it to one of the employees attention, she and i quote said “you can come back tomorrow w and speak with Chad, but they don’t look that bad”. Is that how your service reps are trained to speak to customers? Because when we dropped off our car to the ford in Vista (North County Ford) we were treated with a lot more respect and our vehicle didn’t have a single scratch or paint chip. They took care of our vehicle. We will not be returning here ever again for ANY services.
Joshua K.
5 out of 5
8/26/2023
Excellent customer service!
Shari K.
4 out of 5
8/26/2023
Even though staff were super busy, they were very helpful in getting my oil change same day, and putting batteries in my key fobs.
Kathy Q.
5 out of 5
8/25/2023
Chad Larson, my service advisor, is the best. He is whyk I keep coming back to Ken Grody Ford.
Jeff R.
2 out of 5
8/25/2023
First, i love the employees at KG Ford Carlsbad. I brought my F150 platinum in for my first oil change. The appointment was for 9:00 am, I was 10 minutes early, 40 miles from my house in Laguna Niguel. I couldn’t even pull into the lot for 15 minutes. The line was backed up on the street. The dealership needs some major changes to be on the same level with other dealerships. I spent $25.00 in gas for the 80 mile round trip to KG Ford. Until major changes are made I will bring my Platinum to Rancho Santa Margarita Ford for recalls and service. I understand that the building was built in 1969 but major changes are needed. The good news is that you have great employees. Kindest Jeff R
Erik F.
5 out of 5
8/24/2023
Other companies could learn from kengrody’s service department. Transparent, efficient, and everything is done right the first time
Erica D.
5 out of 5
8/22/2023
Always friendly, professional and extremely helpful.
Lori C.
4 out of 5
8/22/2023
Chad is terrific.
Debra L.
5 out of 5
8/21/2023
Chad always takes good care of my service needs. Always keeps me updated on status and when done!
Edward B.
4 out of 5
8/20/2023
Please see my comments in the last survey.
Michael B.
4 out of 5
8/19/2023
Ken Grody Ford is the BEST !!!!
Keith O.
5 out of 5
8/19/2023
Chad was and has been very helpful in the past when my truck needed service.
Sharon T.
5 out of 5
8/18/2023
Chad was very professional and helpful. This was a very positive first impression of the Service Dept
Peter D.
5 out of 5
8/18/2023
Excellent Service

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