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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Paul E.
5 out of 5
8/18/2023
Super Service from Chad! Such a pleasure to drop off my truck prior to a big trip and know that we will have a good service performed on the truck to keep us safe!
Scott A.
5 out of 5
8/18/2023
Chad always provides the best service
Bill K.
4 out of 5
8/17/2023
Mike was very helpful and had several good suggestions.
Edward B.
2 out of 5
8/16/2023
Chad and I are still working on the issue I'm experiencing. I'm confident that we'll find the solution. Ed B
Mary M.
5 out of 5
8/16/2023
I have always been satisfied with the service I receive from Ken Grody Ford.
Martha M.
5 out of 5
8/16/2023
Good exelec service
Chad L.
5 out of 5
8/15/2023
The best in the business!!!
Peter D.
5 out of 5
8/15/2023
Excellent service, outstanding job by Mike Mills.
Michael D.
5 out of 5
8/13/2023
Great service Department at Ken Grody Ford. We’ve been dealing with Chad for years & he is the best. One of the reasons we bought our new escape here.
Matthew H.
5 out of 5
8/13/2023
Mike always goes above and beyond to take care of my vehicles needs. Outstanding service!
Eric K.
4 out of 5
8/12/2023
Manager Michael Mills is a true asset to your team. His professionalism and efficiency have my trust. I won’t have work done on my vehicle anywhere else as long as he is there.
Adam W.
4 out of 5
8/12/2023
No matter how busy, and despite any issues he's dealing with, Chad interracts with clients with a smile in his face and a friendly comment.
Alex M.
4 out of 5
8/12/2023
I am curious the other Ford dealership that i would take my Ford to get service on would provide a complementary exterior car wash and some actually do a interior vacuum. I noticed that my truck was not washed does Ken Frody Ford not offer a complementary car wash upon completion of the service?
Steve B.
2 out of 5
8/11/2023
Waited in service line for 1 hour for my 8:00 appointment for oil change……will not go back again unless they improve service write-up system. I was actually stuck on the main road in the bike lane and half in the traffic lane for 30 minutes. Not acceptable! Will go to Encinitas Ford for future service
Marco G.
5 out of 5
8/11/2023
Always excellent service!!
Pamela M.
5 out of 5
8/10/2023
Mike is awesome, as always! A pleasure to work with!
Michael R.
5 out of 5
8/10/2023
Mike Mills is awesome and provides great customer service.
Stephen G.
5 out of 5
8/9/2023
Michael Mills always takes care of our service needs with professionalism.
Randy J.
4 out of 5
8/9/2023
Chad did a great job. My first time there and was very impressed. Can’t believe you don’t have donuts in the morning for us early risers. I’ll definitely be back for my next service.
John C.
3 out of 5
8/9/2023
Great service, Chad squeezed me in for a last minute works package and battery replacement

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