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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Corinne S.
2 out of 5
7/11/2024
Your drop off process is ridiculous. It takes so long, 25 minutes this time. Cars are back to the street because cars don’t get moved for a very long time. There is zero urgency to check customers in. I used to have a Toyota and they check in many more cars and I’d wait about 5 minutes. Each time I’ve come to Ford, the wait is so long. Then picking up is not much better. This time it took 15 minutes for my car to be brought up. A guy who came several minutes after me got his car first. I have to bring my car back for a recall and have to leave it for 1.5-2 weeks and I’m dreading it because of the drop off process. Check in a car, move it. Check in the next, move it. And then when a customer is told the car is ready and they return for pick up, get the car up within 5 minutes. Please.
Morally Investments.
4 out of 5
7/11/2024
your service department needs a lot of help from the owners of the company. the space is too small the time line to repair a car to too long. Kurt, Alex or Ken grody need to get a larger service department. this is to help your company in a productive way!
Trevor B.
5 out of 5
7/10/2024
Great
June T.
5 out of 5
7/10/2024
Mike Mills always provides excellent service
Ferdinand C.
5 out of 5
7/9/2024
Thank you so much to Hector and Angel Jimenez for a job well done. Appreciate the attention, the time and the effort afforded to my Ford Maverick. Happy to have Ken Grody and his staff take care of it. Million Thanks!
Candace C.
4 out of 5
7/7/2024
mike is the absolute BEST!!
Michael N.
5 out of 5
7/6/2024
Chad and his team did a great jon.
Michael R.
5 out of 5
7/3/2024
Mike Mills is awesome!! Great customer service.
Stacey D.
5 out of 5
7/1/2024
Job well done and timely fashion
Eric G.
5 out of 5
6/30/2024
Yes, everything that needed work was done great.
Frank B.
5 out of 5
6/29/2024
Customer oriented and friendly
Brady R.
5 out of 5
6/29/2024
Chad and his crew are the best service team in San Diego! Thanks for always fitting me into the schedule and servicing my Ford promptly!
Abby G.
5 out of 5
6/29/2024
Chad is why we bring our work vehicles to Ken grody! He is the best service advisor in the area! Thank you Abby and Jerry Gomez
Anthony G.
5 out of 5
6/29/2024
Always great service
Wesley M.
4 out of 5
6/29/2024
2nd time around. Very helpful and efficient. It took a poor review to get great service
Frank V.
4 out of 5
6/29/2024
I Really never cared for ford service , they were quick with you a the did not explain you problem so with the truck. Then I met Mike Mills, He was friendly an had time to explain the problem I had with my truck .I felt that Mike was honestly interested in helping me and went out of his way to help me with my service.
Nadine A.
4 out of 5
6/28/2024
When it comes to getting satisfaction and guarantee service I request for Chad Larson. He's been the service Advisor since I purchased the Raptor in 2017.
Paul S.
5 out of 5
6/27/2024
Did a great job ????
Marcia S.
5 out of 5
6/26/2024
Angel was a service tech that helped me and he was awesome
Virginia H.
5 out of 5
6/26/2024
Thank you Ken Grody Ford for Michael Mills - fabulous service advisor! Love him and Ken Grody Ford!

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