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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3839 reviews 64%
4 star 1549 reviews 26%
3 star 131 reviews 2%
2 star 253 reviews 4%
1 star 237 reviews 4%
Review Us
Roger David.
5 out of 5
6/11/2024
Chad and the rest of the team have always provided me with the utmost service and kept me updated on the progress every step of the way.
Scott N.
2 out of 5
6/11/2024
The worst experience I've ever had! Not sure how you guys are even in business anymore. I will never ever ever bring my truck back there!
Arthur M.
5 out of 5
6/11/2024
Mike and the team always take excellent care of me
Arthur C.
5 out of 5
6/11/2024
Mike and the Service team took great care of me and my needs. I will continue to make the dri e from Chula Vista to have my Truck serviced by your team
Gary B.
2 out of 5
6/8/2024
Shocks are bad
Scott C.
5 out of 5
6/8/2024
Chad and Victor are the Best!
Paul B.
4 out of 5
6/8/2024
Chad is the best, it wasn't for him and I wouldn't go back
Sue B.
4 out of 5
6/7/2024
Chad is the best!
Lori C.
5 out of 5
6/7/2024
Chad is always excellent.
Karen P.
5 out of 5
6/7/2024
Chad always kind and helpful explaining what service is needed.
Wesley M.
2 out of 5
6/6/2024
Communication was not up to par. I never knew what was going on with my truck or how long it would take to get fixed.
Dillon W.
5 out of 5
6/6/2024
Mike is awesome! Thank you team
Jacqueline Sue.
4 out of 5
6/5/2024
As always, I was satisfied with my car service and projected diagnostic needs as directed by Chad Larson. My only complaint was how long it took me to be able to make my appointment. After several calls of leaving messages, I finally insisted that I would wait online for a real person to speak with me.
Christa M.
5 out of 5
6/5/2024
Michael always goes above and beyond!
Ray B.
5 out of 5
6/5/2024
thank you
Robert F.
4 out of 5
6/4/2024
Mike Mills made the arrangements for the good computer and mechanics to Complete the repairs.
Patricio M.
4 out of 5
6/2/2024
Mike is such a breathe of fresh air with the level of integrity he provides in making sure my needs and issues with my car are dealt with. I trued To have a few things done at the Encinitas ford and the service, attitude and quality was horrible ! Thanks Mike
James C.
3 out of 5
6/1/2024
Repairs were done great, but I don’t understand why I paid more for the brake pedal part than if I had walked into parts myself and bought it. Part # FB5Z2780A is $218.33 from ford parts.com and picked up at Ken Grody Ford, I was charged $327.50 on the invoice.
Roueida M.
5 out of 5
5/31/2024
As usual Chad was professional, helpful and kind
Ray O.
5 out of 5
5/31/2024
Chad kept me informed on progress and what they found.

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