Very helpful and understanding! Actually listened to me about the issue my car was having, and solved it in less than a day! I will most definitely be back to this Ford Dealer! And Tiffani was extremely helpful and nice!
Slow and did not fix it right
Radiator issue should have been covered under warranty.
Truly a great experience.
I took a significant amount of time to get to talk to someone to schedule a paint repair on a wheel. Well the "repair" is far from acceptable. The paint color and finish does not match. Now I have an additional 2 messages left over a 6 day period without a return phone call. Seems as though I am aggravated every time I have service done at auffenburg Belleville. I should disregard the convenience of staying in town, because mertz in milstadt is not that far away.
Wish they could have gotten more of the bug stuff off the front and mirrors. Other than that... Very happy with the service
Service department took excellent care of me. Thanks.
Professional but friendly
The only Ford dealer I will go too!
Service was prompt and service manager was very helpful and friendly
Emmanuel was very professional and easy to work with. He listened to my needs and concerns and acted accordingly. Thank you Emmanuel
Keep getting text about my vehicle but it’s not in for service. I do have some complaints though. Twice I have made an appoint with Auffenberg in O’Fallon and both times when I arrived I was told they wouldn’t be able to get to my vehicle in for 3-4 days. Why let me make an appointment it your folks are behind? Went to Auffenberg Belleville late Aug early Sep for the check engine light, great service; however, Emanuel was going to make contact with the Ford engineers and get back to me. Still haven’t heard from him. I even called and no return call yet. Probably the worst service I have received since I started coming to Auffenberg 6 years ago.
Timely, excellent service.
Dade is always so friendly, I appreciate his attitude. We get awesome service at the Belleville store. I live getting auto butler in addition to having my car serviced. I always feel like I’m picking up a brand new car, great job detailing my car!
Very throw job. This time. Time before was not vacuum out or maybe not a good job. Very satisfied this time.
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