The guy who helped me today was outstanding and he got my car squared away and he was very friendly and I would come back to the store in a heartbeat if I had any future problems
Jennifer, Joe and Dakota provided excellent service.
Auffenberg Ford is fortunate to have them on their team!
Thank you!
It seems that the Auto Butler reservation instructions are incomplete. The service seems to have been provided, but there was some doubt as I dropped my car off
Let me start off by saying that when I finally did receive service ony vehicle I was totally satisfied, it was what led up to my second attempt at scheduling service that left a bad taste in my mouth. My original appt was canceled by me when I arrived due to the service dept running behind schedule. The service rep, Akex, was asked to reschedule my appt which he did not. I contacted you via online chat at least 4 times with a guarantee that someone would contact me. Finally happened after last contact attempt. My guess is nothing was done. I do want to thank Justin who assisted me when service was finally provided
The service man was really rude acted as if he had an attitude, when i told him I would find some one else to complete the other repairs I needed done to my vehicle. I had to ask for a next visit/ mileage sticker.
Justine did a great job as our service technician.
Had an appointment for 2 p.m. on Monday 9 July and was at the dealership for 4 hours. I didn't get out of the dealership until 6 pm and one of my wheels has a nick. The service tech took a picture and but I haven't heard anything back.
The car was looked at. It was never fixed. You needed to fix the matter with Ford car service center. The app for the car phone was cancelled by Ford it needed to be reinstalled by Ford. It was never fixed as it never was reinstalled and then updated by you. You cannot claim you fixed the matter when it never was fixed by you. According to Ford service online most cars will have this problem. They will need to be reinstalled and updated.
Gps still broke. I have been waiting for 4 weeks to get ok on chipping paint
Treated me with respect. special shout out to Jennifer
Professional service and atmosphere!
Dakota kept me informed throughout the process and was great to work with. The mechanic did a fantastic job of troubleshooting a tricky wiring issue.
“Not to mention, each time you visit our Service Center, your call will receive a comprehensive vehicle inspection along with a complementary car wash!“ This was copied from your website. I have yet to receive the forementioned car wash at any of my oil changes most recently being 7/11/18. I’m not sure why the website makes that claim if that is not what seems to be your policy. Previous to purchasing a vehicle at your Ford dealership I had a Toyota and every time I had service at the dealership my vehicle was washed.
Everyone was very friendly and helpful. Service was efficient.
I really appreciate that the service was a pleasant experience. I didnt expect it to be so fast. I feel safe driving my truck now. Also I love the fact that the team got straight to the matter of the problem n fixed it as opposed to excessive charges for repairs that may be unnecessary.
Service was fast and professional! I really appreciated the courteous driver, Joe,
I signed up for the full synthetic oil add on to my maintenance plan on my previous visit and was told they marked the system so that each time I bring it back they’ll know to use full synthetic. My service advisor when asked if synthetic was being used he said no and then said he can’t check every vehicles records for what oil to use....REALLY?!?!! Jiffy lube does...seems simple enough to me. He followed that up with making excuses as to why he isn’t responsible for that...needless to say I’m quite disappointed.
Always appreciate the quick service that fits in my schedule!
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