I’m hoping you can fix my left front fog light. When the time comes ????????
Quick, efficient and good customer service. ????????
Everyone was very courteous and the work performed was accomplished well. Jamie was fantastic!! A couple suggestions: please don’t promise completion by a certain time when staffing will inevitably force a delay of a few hours. I had planned a wait of 3 hours, was told 2.5, but it took nearly 6. The job was routine (oil change and tire rotation) but it took almost the whole day. Understandable, but please let the customer know ahead of time. Also, suggest using paper or something similar to safeguard interior floors from dirt and grime. Thank you.
Great job
Awesome service
Thanks
Did not complete assessment
The young men who work for you…all of them are stellar
Everyone I interacted with was so incredibly friendly and professional and the work was done before the estimated time.
You make a reservation time, keep it, and wait hours for actual service. The work was fine, but every time I come to I wait for hours.
You guys did great today and I really appreciated it
It was over a 5 hr wait for diagnostic of my door latch not working and a recall installation of the ABS system. They did keep me informed and updated and I was prepared with projects to work on.
Service manager Aura handled the job professionally, was very helpful and clearly makes customer service a priority. Very much appreciated.
As usual you took my car in without appointment or delay for servicing.
My Mazda 6 has 267,500 miles & is still running fine (except the A/C) and giving me 39 mpg. Your service - engine & transmission oil changes- since purchasing 10 years ago has a lot to do with it.
We are happy they took care of our car! My issues and concerns are: we had tried for 6 days to call and or leave messages with the service department and no one ever called back or picked up. We finally went in person to schedule our appointment. Also we called the day of to inquire if car was ready and again no one picked up the line and no voicemail could be left. What is happening to the phone system?!
I really appreciate your friendly service crew in Hilo. They answered all of my questions satisfactorily. The newest employee there greeted me and introduced herself kindly. Mikala has helped me multiple times. He is very kind, helpful, and respectful. Thanks, Hilo Big Island Motors!
Car was not fixed started acting up again today
The service dept. managed to squeeze me in for a diagnostic of my car problem, and then took care of it immediately! I am thankful for the excellent care and and prompt service! Mahalo
Aura is a truly awesome service rep. Great customer service and great communication about the status our car. I’m really glad, because there aren’t many other options around here.
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