Great service... Staff was very nice.
Please disregard my other comment I thought it was for AAA
Yes I was very pleased with the friendliness and professionalism
Of the staff in the service dept . I appreciated Lemuel explaining what was done in the service check up as well as future recommendations to take into consideration .
Thank you
Professionalservice. Appreciated the courtesy and competant completion of scheduled appointment.
Completely satisfied and help looking at other cars
Waited four hours with no update and no work done on my car, very unprofessional!
Customer service 100% improved!
WellI was upset but I don't think it was your office's problem. I returned and they said my car needed retinting with the new revulation of photographing
so they hadn't continued the inspection so I wouldnt have to pay for it. But I've been sick and really needed to get the inspection done. It was a postponed from the week before so I was already stressed. When I asked why they hadn't told me two hours earlier they said thr electricity had been down. Now I am even farther behind than when I went but not their fault.
Eddie, our mechanic, did an excellent job on our vehicle. It showed care on his part and a professional approach to work. Drove home to the South end of the Big Island with no problems. When in direct communication with the ladies in the service department, they all displayed an attentive manner and courteous service. Thx to Aura also for all her help and spot on care for our Palisade. I look forward to bringing our Hyundai back to Hyundai in Kona for service.
Friendly check in with Aura.she is very personable.
Customer service was great. Work done was very good.
Lem was very helpful. Although my issue wasn’t actually resolved, he spent a great deal of time trying to resolve it and he did so in a friendly manner. Great service.
My vehicle service was not performed at scheduled time. Had to reschedule appointment.
The service at Big Island Motors is always EXCELLENT. I really appreciate the great service, friendly atmosphere and very knowledgeable associates.
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