Sam was truly so accommodating and helpful. Really had the most pleasant experience at LandRover Stevens Creek.
James handled the whole process quickly and my car was completed when promised.
Sam did a very good job on this time of pandemic. He made the drop off as fast as possible so I can leave the premises right away. Also the service was done ahead of time as promised. I am very satisfied with the service overall.
Jimmy Hale was very helpful.
Thanks Eric for your help.
For sure, will respond with a super 5 stars for Eric! He is a gem of a person and a thorough professional as well. I’m glad I had an opportunity to do business with him.
Sam was great! Thank you for keeping all the interactions outdoors.
My car was there a week. I thought that was too long. I will never drop it for service without a loaner again. If you buy a $120k car your dealership should have enough loaners for its service customers.
Excellent customer service, thank you for the professionalism.
Shop is definitely quick- from time dropping off car and whole process of completing paperwork when work accomplished.
Your staff are well trained and tuned for smooth total experience.
Everybody at Land Rover is awesome! Sam who helped me is absolutely exceptional. He is always so polite, understanding, professional and takes care of my vehicles issues. Perfect example of the best customer service. Thank you so much!
I had specifically asked to check for the battery of the vehicle as it was showing a low battery warning. Although the paper work told me that the battery was charged for 40 mins, the warning still stayed. Eric did not give me logical and satisfactory explanation as to why I still see the warning. Also, the side skirts weren’t cleaned as part of the complimentary cleaning. Disappointed with the service as I have been a valuable customer for last 3 years.
Looks great thanks for all the extra help.
Had you mentioned I need new tires during my service rather than at the end, I most likely would have had them installed at you dealership.
Thanks for updating me on daily basis while my truck was in for repair.
Great people great service
Sam is the greatest ??????
I made an appointment (9:30 AM) in website. I left my car the night before. Received an email at 12 noon that it is being taken care of. Never received an update till the end of the day. At 5:30 when I called, the service shop was shutdown and I left a message in the voicemail. On the 2nd day, I did not receive a call back. I called at 10:30 AM and I was told that it will be ready that day. My expectation when I made a morning appointment is that it will be serviced on the same day. If that is not done, I expected a call. I did not receive it. When I left a voice mail, I expected a call in the morning. I did not receive it. There seems to be no respect for the customers. This is very disappointing is far less than I expect from a Luxury car dealer service.
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