Frustrated the car was having a computer problem as we were driving off the lot for the first time. Seems like the undercarriage which had several fasteners should not have fallen off. And when iI brought the car in to fix these (kinda crazy) issues, it seems like 48 hours was excessive.
Eric did a fantastic job, like always.
Kudos to him!
Sam bent over backwards to take Care of me.
Very fast and good people.
James was great!
Greeted me right away at drop off and pick up.
Superb service!
Sam did a great job as always. A real asset for your company.
One thought for Service Dept - I had an appt for a service light on my FPace. I didn't know there was a recall and a sensor part was needed. Turns out the part was known to require a few days to obtain. It would have been nice for the Service Dept to prepare ahead of time for that and have the part arrive by the time I brought my car in. Or to have reached out to me before I drove there for my appt and let me know it'd be a few days for the part to arrive. My service time at jaguar could have been less than one day but instead was 5 days.
Fantastic customer service, as usual
I was happy with your service and James is a very nice service manager and very helpful.
Solid customer service and quick responses
Best to give option to pay electronically before asking me to pay in person. Covid 19 is no joke
Eric is the primary reason I go to this dealership for service
The service and communication provided by Adrian was great. The only disappointment was that the outside and inside of the car were not clean when we picked up the car. It seemed like the car had been washed but not thoroughly.
Sam was awesome and great customer services.
Truly appreciate overall service including courtesy ride home & car wash. Excellent first experience with you.
Very professional and responsive.
Hold the survey. Already said I was completely satisfied with the service.
T.Hickman
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