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Real Reviews From Verified Customers
Service Center Review Summary
5 out of 5
3/8/2025
Thank you Francisco! You are always very kind and know his job:)
1 out of 5
3/8/2025
Simona was great- zero problems. However, Richard is another matter. He was rude and unprofessional when I went to pick up my vehicle. He essentially refused to assist me when Simona was on lunch. I would never want him as a service advisor and really recommend that Toyota rethink him being an employee at the dealership.
5 out of 5
3/8/2025
Edward and the service team were very friendly, efficient and thorough with the service received. I appreciate them and will definitely recommend friends and family.
5 out of 5
3/8/2025
Thank you for making it easy
5 out of 5
3/8/2025
Julie was very thoughtful, knowledgeable and courteous!!!!
5 out of 5
3/8/2025
Trevor was great. Best service I’ve received at Norm Reeves thus far. He listened, explained things, and was efficient and friendly. I haven’t received this level of customer service here or other places in quite some time. I will ask for him in future visits!
2 out of 5
3/8/2025
service center is really weird , suspicious and unprofessional
Every time I came in with my car in perfect condition then they till me they found a nail in tires , my last time yesterday I got the same problem and discovered that all the customers in the waiting area have also nails in their tires !!!! Plus the service assistant talked to me in unprofessional Un behaved way with a raised tone till his boss came back and solved it
Moreover sometimes I experienced getting to pay for services that’s not mandatory or should be done after more time or miles
Simple oil change took over 4 hours to be ready
I was about to buy a new Honda yesterday but I’ll go Toyota as they are more professional
5 out of 5
3/8/2025
Thank you for the quick & friendly service!
4 out of 5
3/8/2025
This is my second time with Luis and he is a wonderful part of the dealership!
4 out of 5
3/8/2025
Julie makes sure that her customer is satisfied and She is very honest .
She always try to accommodate me in my convenient time
5 out of 5
3/8/2025
Fast and friendly service
5 out of 5
3/8/2025
Once again, Norm Reeves Hyundai / Genesis exceeded expectations on my visit! Keep up the excellent hospitality and service Fellas!!!
4 out of 5
3/8/2025
Q is the best
5 out of 5
3/8/2025
Jesus Herrera went above and beyond to help out.
We are very appreciative of all he did. Thank you Jesus
5 out of 5
3/7/2025
Very pleasant staff
5 out of 5
3/7/2025
Brandon is a very professional service advisor. He kept me up to date on the status of my vehicle throughout the repairs and recommended future service requirements for my vehicle
Thank you Norm Reeves Honda management for hiring such a high quality employee
5 out of 5
3/7/2025
Mr. Torres was very informative and helpful
5 out of 5
3/7/2025
Great service and very efficient.
4 out of 5
3/7/2025
Yo
5 out of 5
3/7/2025
Es muy amable y atento
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