Kia My Service

The car seems to be running fine so all is good. Just a minor thing, but I had a car part (keyhole cover for front door) that they said they said they could put back on for me, and it wasn’t on there so I have no idea what happened to it.

Thank you

I’m truly perplexed by the lack of professionalism at Covina Kia. While I do think George could’ve done better, I don’t think this is all on him. It seems like this dealership as a whole has a problem. I don’t get how anyone can be this bad unless they’re actually trying to be bad! I purchased my vehicle in February. At this point it’s spent more time with you than it has in my garage.

Need more technicians to work quicker on cars. Service wait too long for the type of service requested

Great service it just took a little long for them to bring me the car when it was finished. Thank you

This is my second time trying to get my car serviced regarding the kia connect feature that hasn't been working since February 9,25 unfortunately the lack of miscommunication from your staff has really left me dissatisfied. Customer service is horrible I've called and on certain occasion regarding my vehicle and have been unable to connect or received the run around. I've had to look for service elsewhere in ordered yp have my car fixed. I suggest better or proper training in helping inform your feature customers about how the coverage works when purchasing a vehicle.

Yes, I am satisfied very much. Thank you so much.

I had challenges in check in but once Michael took over he saved it. Also Tricia called and took all my feedback and I feel confident she will make corrections and train staff to be more customer service friendly. You need to go back to washing cars and should charge electric/plug in cars when you have them as a courtesy.

I wanted to take a moment to recognize the outstanding service I received from Eric Perez during my recent visit to the Covina Kia dealership. From the moment I arrived, Eric was beyond helpful. As I was waiting in the service line, he greeted me right away and offered assistance with my appointment. He made the entire process easy by taking care of checking in my vehicle and arranging a ride home for me. Throughout the service process, which involved a recall on my Kia Sorento, Eric kept in touch with consistent updates. He ensured my vehicle was ready in a timely manner and even arranged for a ride back so I could pick it up. Thanks to Eric, I had a smooth and pleasant experience. I truly appreciate his professionalism, communication, and care. He completely changed the experience I’ve previously had with the Downtown Kia dealership and maintenance department. Please pass along my sincere thanks to Eric. He’s a true asset to your team. Warm regards,

It was a stressful situation initially, but Eric handled everything with speed and confidence. I truly appreciated his honesty and clear communication, which helped put me at ease throughout the entire process. Individuals like Eric are a real asset to Kia, especially when compared to others who haven’t been as pleasant—though I won’t mention any names. I'm grateful for the support Eric provided, and I genuinely believe he deserves a raise.

The service was great thank you.

Thank you

George was friendly, welcoming, professional, and thorough in his interactions with me.

Very nice.

Thanks for everything

I took my car for oil change and other concerns. I explained these concerns to George Arroyo on Monday 4/7/2025. I mentioned to have technician check on the 'surge' - I can explain with a phone call. Also, description on #5 with lose moldings was not address. Call

Michelle was Great!! For service it’s a gray area . It seems like The last time I had my car in for service,!they Left the Cabin Air Filter out of my car. That would explain why my glove box was on the floor the Last time I had my car in for service. Also my tire Pressure never gets checked . I brought it back Shortly after I got it serviced so they could do that.

Just great service thx

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Regarding the onsite car rental. Charge came through as OnsiteRover, Las Vegas. I didn't recognize it and Googled it. It came up as a dog walking service, so I disputed the charge and had to replace my debit card.