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Service Center Review Summary
5 out of 5
1/5/2025
George arroyo was professional courteous and very informative
5 out of 5
1/4/2025
Timely and kept informed of the works
5 out of 5
1/4/2025
Michael Connelly was great. The communications were great and the work was done in a timely manner. Thank you!
5 out of 5
1/4/2025
Keep up the good work
2 out of 5
1/4/2025
The main reason why I took my car in for service was that I have been getting two error signals on the dash. When I mentioned these things to Eric, he said in order to service those issues they would need to keep the car for two or three days of diagnostics. He did not offer me a loaner vehicle or any means of transportation that I would be able to use during the time of my cars service. I told him that I only had that one car for transportation, but that did not seem to affect his feelings.
3 out of 5
1/4/2025
Price to high.
5 out of 5
1/4/2025
Mr Perez was very professional and listened to our needs i thank the management for all I was in contact with very friendly at the counter wish I had the names
5 out of 5
1/4/2025
Excellent treatment by staff members, polite and informative
Was pleasurable experience.
4 out of 5
1/3/2025
Happy New Year!
5 out of 5
1/3/2025
Everything and everyone was excellent
5 out of 5
1/3/2025
Mike connely is great it's just the priceing is out ragous thank you.
3 out of 5
1/3/2025
Job not done yet, waiting for part ask me wen Job is complete
4 out of 5
1/3/2025
It was refreshing to make an appointment and have it happen as scheduled. Very friendly and helpful. I’ll be back for sure.
5 out of 5
1/1/2025
Friendly and knowledgeable service advisor. He explained the service in detail.
2 out of 5
1/1/2025
Time that was promised was not true. Actually waited 2 and half hours before I went to the service counter to ask what was taking longer than the expected wait time. I was told since the car was there for the recall the wait time thay was in the paper and promised should have never been told to me thay it would take up to 4 hours to complete. Also I understand that washed were not be done the day of service due to the drought but vacuum would be done. None of the vehicle was vacuumed at all. If you have a service please don't make promises to customers that will not be done.
5 out of 5
1/1/2025
Great service, friendly, and informative
5 out of 5
12/31/2024
George was very Patient and
answered all my questions thorougly .
5 out of 5
12/31/2024
Michelle was wonderful. Please give her a raise.
5 out of 5
12/30/2024
Matt was outstanding!!!
2 out of 5
12/30/2024
I had an appointment for my car service on Friday, 12/27, at 3 PM due to a recall. I was informed that I could pick up my car at 5 PM. However, when I called to check on the status, I was told that my car was not yet ready and would be available by 6 PM. To my surprise, I never received a call notifying me that the car was still not ready, and it was kept overnight without my knowledge.
The lack of communication and coordination was very inconvenient. When I called Saturday morning to inquire again, the advisor could not provide me with a satisfactory explanation for the delay. This experience has left me quite frustrated, as clear communication and timely updates are crucial in service interactions.
I hope that future improvements in communication can enhance customer experiences.
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