Kia My Service

Have your advisor listen to customers

The seat warmers in the back seat stopped working since I got my car back from having the Fuel Pump replaced. Before me taking my car to Kia all my seat warmers were working perfectly and now they are not.

Great customer service.

Exelente persona

Total service experience with Michael was professional, communicated well, introduce me to the new technology. I was so surprised that Kia is so up-to-date with this wonderful technology of being able to see my car serviced in real time when the technician is actually working on it. Good job Kia!! Micheal helped me by keeping me informed of everything that was going on, notifying me when my car was ready. Helped me through the payment. process. I’m just very happy with Micheal’s customer service!

Always very helpful and always provides great customer service

Mr. Kasem was very helpful and knowledgable. Great customer service and communication. He made sure all our questions were answered and kept us informed about our cars progress every step of the way. Thank You! George.

I was happy for the fast response and the good service

Eric was thorough and explained my service adequately.

Only thing you guys don’t wash the car anymore, I have 3 Ford vehicles and there dealerships always wash my car, customer service goes along way when thinking of buying my next car.

George did an excellent job. He provided information and service in a friendly and timely manner.

Great service by Matt and the Kia team. Got information from my vehicle and the upcoming services. Thank you so much ??

Was long wetting but I'm very satisfied with the job you guys did tnks

This was my first time at Covina Kia, and my experience was average. Michael was kind and professional and I’m sure the car technicians did all the services perfectly. However, there were 2 issues that affected my overall satisfaction. First, the entire process took way too long. My appointment was at 10:30 AM, but I was not picked up until 3:45 PM because they gave the driver the wrong phone number, and he contacted the wrong person and thought I was already picked up. Then, I noticed they did not fix the air bubbles on the side of the audio unit. I had to go back to the store to ask, in which Michael then told me that he’s waiting to get approval to fix that and to call him next week. He didn’t say anything when I paid, which makes me think had I not noticed and gone back to ask, he would’ve said nothing. It was 4 PM by the time all services were completely, which took 5.5 hours! My entire day was affected because of this.

George Kasem was very professional and on top of his job.

Everything went well, Mike took great care of us!

Extremely happy! Last time I was in, it took 3 hours for an oil change. The worst experience ever at Kia.

Michael is always so helpful, knowledgeable and always so courteous! He always gives excellent service! Pleasure to work with him!!

Excellent service as always. Thank you Matt.

working with Mike is always a pleasure