Arrowhead Land Rover Auto Repair Service

Great

Darcy and Josh were great. Arranged for my car to be picked up and returned after recall work. Everything went smoothly!

Good customer care

Very helpful and I like the video review provided along w the recommendations Allen also explained everything well regarding my service

You've always been helpful. No recommendations.

Great customer service. My experience with Michael ,in my opinion is representative of what customer service should look like in any industry

Josh did a great job getting my issue resolved.

Josh, Morton is very good at what he does.

Josh was top notch! Kept me updated and made it easy.

Michael was always keeping me in the loop. I really appreciate that.

Great service .

He didn’t complete the service I requested. I waited for 2 days and he did’t contact me at all, I left 5 messages, 3 emails and after waiting on the phone for 30 min he finally answered to let me know that nothing was done. I needed to talk to him because they sent me the check in video from another vehicle stating it was mine and the services I needed (from the other vehicle, not mine) in top of it I never received the correct diagnostic and the other vehicles paperwork was given to me instead of mine. Cody stated the warranty said I didn't have coverage but I called the warranty when he said that, I got worried but the warranty company said no one had call to open a claim and I did have the coverage needed as stated on my contract that I emailed to him prior of making the appointment. I don’t know if they actually did a diagnostic on my vehicle or not but I wont be taking my vehicle to this dealership again, he didn't valued me as a customer and didn’t valued my time.

Cody was great. My Jaguar was a Christmas present and honestly I am trying to embrace the service costs that accompany my status car in an economy that’s not kind. Thank you for understanding my obvious stress in the moment. Everyone is very helpful and it was a great experience.

Excellent and timely service experience

Appreciate the quick turn around for my car. Thank you!

Service was great and Josh was a great help getting through the repairs

As always outstanding service. We trust our vehicle with your qualified service staff.Noah did a great job.

Improve your status update frequency

I really liked the mobile service. It was convenient and fast. Probably need to update your notification system with better verbiage. Those “canned” messages made it sound like my vehicle was at the dealership. I would expect Land Rover to provide a better user experience through their communication system. I mean, this isn’t a Hyundai dealership. I would expect something more in line with excellence.

Excellent customer service